Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Cisco SX20 disconnects Presentation randomley

When not in a conference call and sending a presentation, after a while the presentation stops and the system displays the normal SX20 screen.

 

The standby mode has been disabled on the SX 20.

 

Any ideas please? 

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

What software version are you

What software version are you running on your SX20?

There was a change with TC7.0.0 where the presentation source is stopped if the source is disconnected or the PC/Laptop goes in to standby.

Some of this behaviour you can change by setting the "Video OSD AutoSelectPresentationSource" to Off.

But from experience, these issues are usually caused by the device that is sending the presentation, or a loose cable connecting it to the endpoint.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
1 REPLY
VIP Purple

What software version are you

What software version are you running on your SX20?

There was a change with TC7.0.0 where the presentation source is stopped if the source is disconnected or the PC/Laptop goes in to standby.

Some of this behaviour you can change by setting the "Video OSD AutoSelectPresentationSource" to Off.

But from experience, these issues are usually caused by the device that is sending the presentation, or a loose cable connecting it to the endpoint.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
119
Views
0
Helpful
1
Replies
CreatePlease to create content