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Community Member

Cisco SX80 Codec ERROR: Camera Pairing

On camera 2 I get the error message "

ERROR: Camera Pairing
Camera pairing failed: lost connection with camera

if I get it connected it stays connected for less than 15 minutes before it drops offline.

Everyone's tags (1)
5 REPLIES
Cisco Employee

Hi,Can you tell us more about

Hi,

Can you tell us more about the setup? Do you have the cameras Ethernet directly connected to the SX80, or do you have a switch between?

What software version are you running on the SX80?

Can you attach the logs? You can download those from the Web interface of the SX80.

Roger

Community Member

I have ran both straight to

I have ran both straight to the Codec and through a switch. Software is on the latest version. I'm thinking it's just a piece of junk camera!

VIP Purple

Some simple things you can

Some simple things you can try:

Check that your ethernet cable is plugged in securely at both ends.

If the problem persists, try another, known working cable between the two and see if the error stays or goes away.

Swap Camera 1 and Camera 2 around to see if the issue stays with the camera, or the connection.

Wayne
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Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
Community Member

Re-terminated the cables.

Re-terminated the cables. Swapped power supplies, swapped cameras and this camera still will temporarily connect then disconnect.

VIP Purple

If that's the case, and the

If that's the case, and the issue is following the camera, no matter which connection or cables you're using, it very much sounds like a faulty camera.  I'd suggest you log a call with the TAC for a replacement.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
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