I am using a Cisco TelePresence SX20 as standalone endpoint configured with Public IP address (in Pakistan). I want to connect a laptop (in Canada) to start video conferencing using laptop camera. Please advice me the software to install on the laptop so that i can start the video conference with my SX20 based on IP configured on my SX20.
For understanding kindly refer to the attached network layout.
Thanks for the support. We test the jabber video in Pakistan and its is working fine when we call from the Cisco SX20 to jabber SIP URI. But once we try to connect our customer in Canada the video is coming but no voice is receiving on both ends.
Note: When dial from jabber to SX20 (e.g firstname.lastname@example.org) IP the call connect but message POP up saying "No Incoming Video".
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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