I'm trying to do a factory reset on one of our endpoints (Profile 42 C20) as I can not connect to it due to authentication failure. Somehow after I upgraded to TC5.1 from 4.1 it reset the root account but none of the default works or what it was set to.
So as I'm trying to do the factory reset: Press and hold the power button untill the led goes red - I've held it for over 90 seconds and does not go red... I have tried and tried and the led on the codec is not going red....
What product are you using? This sort of question is probably better directed to one of the product or technology-specific groups, but I'm afraid I can't figure out what you are using based on the description. If you can let us know what you are working with, we can direct your query to the right group.
I see you've also posted the question in the Telepresence forum, and you are much more likely to get an answer there. I'll include the link to that thread here so that anyone with a similar problem who finds this thread can head over to the other thread for an answer. I'd expect you will get a response in that thread shortly. If you need urgent assistance, than can I suggest you give the TAC a call and they can work with you on this.
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