My CTS 1300 1.5 codec is due for an upgrade to 1.6.I've downloaded SIPTS.1-6-0-3945R-K9.sbn from CCO and uploaded to CUCM tftp.
The codec complains about not being able to find the file. I have checked the CUCM tftp, and it is there OK. I've filled in device load in CUCM.
The codec attached IP phone works OK and can find its tftp image. It cannot find its wallpaper or other ringtones, so I'm starting to wonder here.
Check the Codec log...
2009-11-26 10:45:53,920 - System restart request by CUCM2009-11-26 10:45:55,963 - System restarting2009-11-26 10:46:18,186 - Download file not found (CTLFile.tlv from 184.108.40.206)2009-11-26 10:46:18,260 - No CTL found2009-11-26 10:46:18,391 - Download file not found (SEP001DA238E79F.lic from 220.127.116.11)2009-11-26 10:46:18,560 - SEP001DA238E79F.cnf.xml downloaded (12411 bytes)
2009-11-26 10:46:19,963 - Upgrade Master CTS Image from SIPTS.1-5-11-3659R-K9.sbn to SIPTS.1-6-0-3945R-K9.sbn2009-11-26 10:46:22,842 - Upgrade failed: file not found2009-11-26 10:47:15,092 - INFO: Start in CCM mode
2009-11-26 10:47:15,406 - Auto Upgrade is enabledMedia port range is [16384,32766]2009-11-26 10:47:30,845 - Registering DN:92612009-11-26 10:47:30,870 - Camera Power Status: Center [on] Left [unknown] Right [unknown]Camera Video Cable Status: Center [plugged-in] Left [plugged-in] Right [plugged-in]Camera Ethernet Status: Center [good] Left [good] Right [good]Camera cables are verified plugged in properly
Our Codec was delivered with the factory image CTS 1.5.11(3659).
I tried to upgrade directly up to CTS 1.6.0(3954) but this gave me the "Can't find file" message in the Codec logs.
Logically thinking that either the tftp server or even the network had issues, I went ahead and tried linking to my own Linux tftp server. When this also failed and the logs gave no clear answer I checked from other subnets to avoid firewall issues but to no avail. I double checked that http://tftp_IP:6970/ SIPTS.1-6-0-3954R-K9.sbn could be downloaded from the CUCM as well as my beloved Linux box, and they both checked out.
So, in a vain flashback from the glory days of CallManager on wintel platforms I had some memory lane from having to upgrade step by step in increments. I then managed to upgrade the Codec to CTS 1.5.12(3701) and ulitmately to CTS 1.6.0(3954).
I don't see this procedure anywhere documented on CCO, but it's entriely possible that it is on ciscoet. Maybe there sholud be a Release Note alongside the 1.6 image..?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...