I am running an EX90 (Software version: TC22.214.171.124b1616) and UCM (9.1.2).
I have my EX90's registered to the UCM and they only have local extensions. When I receive a call, I would like to be able to transfer the call to another number WITHOUT having to wait on the called extension to answer (unsupervised transfer/cold transfer).
Is this possible? So far, I have only been able to use the "complete transfer" option that appears once the called party answers.
I never intended to lecture, it is always an awkward conversation with a customer when you tell them that it does not work the way you want for a good reason, I would be surprised if Cisco changed this behavior
Any solution for this? The function works great from all other Cisco Endpoints/Phones. Calls can be transferred as intended.
For juriss - Even trying to politely ask a person if they would like their Voicemail doesn't work...You have to wait for the voicemail to answer and then transfer/cut them into a voicemail that has already started.
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