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Conductor Application Failure

All,

I have seen this error several times before on different Conductors.  What causes this issue and do we really need to restart the Conductor each time?

"An unexpected software error was detected in python /share/python/site-packages/ni/conferencefactory/controller/application_watchdog.pyc2>&1: 1"       

This appears as a warning on the Conductor as "Application Failed".

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com       

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
4 REPLIES
Cisco Employee

Conductor Application Failure

HI Justin.  Is there a crash report pending or anything under Maint>Diagnostics>Incident Reporting>View?

If one is there, can you email it to me and can see if matches to any known problems/bugs etc. 

VR

P2

Hi, I have the same alert:But

Hi, I have the same alert:

But no impact on the application. Everything is working perfectly.

Software version XC2.3
Software build 308748
Software release date 2014-04-10 14:05
Software ID s42800

 

please, Any ideas on the root cause or fix? it really looks like a file system error.

 

I didn't restart the server as it is working without issues.

This is the event log:

 

syslog-ng[17373]: Configuration reload request received, reloading configuration;
2014-12-23T19:12:13+08:00supervisor: Level="INFO" Event="Alarm Raised" Id="15019" UUID="1a18bfa6-f822-11e1-b0db-c35cb1b8e3e5" Severity="error" Detail="Application failed: An unexpected software error was detected in : " UTCTime="2014-12-23 11:12:13,267"
2014-12-23T19:11:25+08:00conferencefactory.controller: Level="WARNING" Event="An error occurred while communicating externally, retrying." Detail="Error=\"Connection disconnected unexpectedly, Message=\"{ message_type : flex.resource.query, params : {'authenticationPassword': 'hidden', 'authenticationUser': u'conductoradmin'} }\" Conference Bridge=\"a982c4f4-316c-11e4-a654-0050569d05d9\"" Conference_bridge_address="10.22.77.241" Conference_bridge_UUID="a982c4f4-316c-11e4-a654-0050569d05d9" UTCTime="2014-12-23 11:11:25,284"
2014-12-23T19:10:04+08:00conferencefactory.controller: Level="WARNING" Event="An error occurred while communicating externally, retrying." Detail="Error=\"Connection disconnected unexpectedly, Message=\"{ message_type : flex.resource.query, params : {'authenticationPassword': 'hidden', 'authenticationUser': u'conductoradmin'} }\" Conference Bridge=\"a982c4f4-316c-11e4-a654-0050569d05d9\"" Conference_bridge_address="10.22.77.241" Conference_bridge_UUID="a982c4f4-316c-11e4-a654-0050569d05d9" UTCTime="2014-12-23 11:10:04,825"
2014-12-23T19:10:04+08:00kernel: EXT3-fs (sda7): error: remounting filesystem read-only
2014-12-23T19:10:04+08:00kernel: EXT3-fs (sda7): error: ext3_journal_start_sb: Detected aborted journal
2014-12-23T19:10:04+08:00kernel: Aborting journal on device sda7.
2014-12-23T19:10:04+08:00kernel: end_request: I/O error, dev sda, sector 5042509
2014-12-23T19:10:04+08:00kernel: sd 0:0:0:0: timing out command, waited 180s
2014-12-23T19:10:04+08:00kernel: end_request: I/O error, dev sdb, sector 229575168
2014-12-23T19:10:04+08:00kernel: sd 0:0:1:0: timing out command, waited 180s
2014-12-23T19:10:04+08:00kernel: end_request: I/O error, dev sdb, sector 229574208
2014-12-23T19:10:04+08:00kernel: sd 0:0:1:0: timing out command, waited 180s
2014-12-23T19:10:04+08:00kernel: end_request: I/O error, dev sdb, sector 240257768
2014-12-23T19:10:04+08:00kernel: sd 0:0:1:0: timing out command, waited 180s
2014-12-23T19:10:04+08:00kernel: Buffer I/O error on device sdb2, logical block 26071843

Conductor Application Failure

Same old, same old, please always mention which code version you run.

There was some pyton bug in the VCS, as they seem to share some code would be interesting

to see if this could be related.

Why do you ask about restarting, does the alert tell you that?

Screenshots of such errors or link locations of a given info can always

be of interest as well.

Please remember to rate helpful responses and identify

New Member

I also have this issue only I

I also have this issue only I do not have a Conductor. I only see this on my VCS Expressway.

Running X8.2.2 software.

syslog-ng[17373]: Configuration reload request received, reloading configuration; There is no negative impact on any of my calls.

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