I have a situation in when TMS is monitoring calls sometimes i get the content to be displayed in the monitoring field and sometimes not.
I have narrowed it down to when calls are made from the Codian Bridge and all the endpoints are registered to our VCS we get the Content not displayed (diagram 1)
However, when calls are made from the Codian Bridge and dial to certain endpoints that are registered to a different VCS along with endpoints within out our VCS, we get the content displayed (diagram 2) when we are monitoring from that session of the endpoint.
Somehow TMS creates two separate Ad Hoc monitoring sessions
Codian latest firmware
Content not Displayed: (diagram 1)
Content Displayed: (diagram 2)
Main Session (diagram 3)
Second of same session (diagram 4)
Final outcome i would like to see is to have the content to be displayed
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