Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Content Displayed in TMS in certain cases

I have a situation in when TMS is monitoring calls sometimes i get the content to be displayed in the monitoring field and sometimes not.

I have narrowed it down to when calls are made from the Codian Bridge and all the endpoints are registered to our VCS we get the Content not displayed (diagram 1) 

However, when calls are made from the Codian Bridge and dial to certain endpoints that are registered to a different VCS along with endpoints within out our VCS, we get the content displayed (diagram 2) when we are monitoring from that session of the endpoint.

Somehow TMS creates two separate Ad Hoc monitoring sessions

TMS 13.1.2

Codian latest firmware

Content not Displayed: (diagram 1)

Content Displayed: (diagram 2)

Main Session (diagram 3)

Second of same session (diagram 4)

Final outcome i would like to see is to have the content to be displayed

Thanks

Anthony

310
Views
0
Helpful
0
Replies