cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
663
Views
10
Helpful
4
Replies

CPC Manager - Deleting Items

Dean O'Meara
Level 1
Level 1

Hi,

Does anyone have any idea how to delete a system that is inaccessible?

When I try to delete these devices I get the following error.

PrtScr capture.jpg

4 Replies 4

Rafal Szeremeta
Cisco Employee
Cisco Employee

Hello Dean

What version of CPCM do you have? Is that 1.0 ?

Regards

Rafal

Yes it is.

In the process of downloading release 1.2 - I am guessing I wont get the same problem with this release?

Hi Dean

Yes, main difference is that in 1.0:

'

You cannot delete a profile of a device that is being managed in the Cisco Prime CM application. You

can delete only unused profiles. To verify whether a profile is being used or not, go to the Inventory page

and select a device. The profile details for the device are displayed in the Access Information pane.

'

in 1.2:

'

You can delete devices that are in the Unknown, Unreachable, Inaccessible, Undiscoverable, Suspended,

and Unsupported states. Devices in the Managed state cannot be deleted.

After a device is deleted, it is not listed in the Current Inventory table, but the details are available in the

Prime CM server.

'

http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration_manager/1.0/user/guide/Cisco_Prime_Collaboration_Manager_User_Guide.pdf

http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration_manager/1.2/user/guide/Cisco_Prime_Collaboration_Manager_User_Guide_1_2.pdf

After upgrading to 1.2 those 2 issues should be solved.

Good luck!

Rafal

Thanks.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: