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CTS 1.7: Audio add-in (PSTN call) not heared at all sites

After upgrading our endpoints from 1.6 to 1.7 we had a multipoint meeting where we added a PSTN user.

The audio of the PSTN user was not heard at all endpoints.

As soon as we shared a presentation audio was okay at all sites.

I have an SR open with that.

Is someone else running into the same issue?

Cheers,

Martin

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CTS 1.7: Audio add-in (PSTN call) not heared at all sites

Hi Martin

BU and TAC have been able to reproduce the issue.

This is a defective behavior:

CSCtk61376    CFD: MP call CTS endpoint does not hear secure audio add-in participant

Conditions: CTS and CTMS running 1.7.0 software.  Secure Audio add-in endpoint  is added in secure multipoint call.

Workarounds possible:

1.- Presentation share is initiated from endpoint which performed audio add-in. Or, Hold/Resume on endpoint that did the audio add-in will restore audio for the audio add-in to all endpoints.

2.- Do not use secure audio audio add-in if it is possible.

Defect will be integrated in the version 1.7.1

Regards
Fernando

1 REPLY
Cisco Employee

Re: CTS 1.7: Audio add-in (PSTN call) not heared at all sites

Hi Martin

BU and TAC have been able to reproduce the issue.

This is a defective behavior:

CSCtk61376    CFD: MP call CTS endpoint does not hear secure audio add-in participant

Conditions: CTS and CTMS running 1.7.0 software.  Secure Audio add-in endpoint  is added in secure multipoint call.

Workarounds possible:

1.- Presentation share is initiated from endpoint which performed audio add-in. Or, Hold/Resume on endpoint that did the audio add-in will restore audio for the audio add-in to all endpoints.

2.- Do not use secure audio audio add-in if it is possible.

Defect will be integrated in the version 1.7.1

Regards
Fernando

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