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CTS 1300 alpha-numeric URI dialing

I found this slide on the Internet regarding alpha-numeric dialing on a CTS system:

Screen Shot 2012-06-14 at 10.40.21 AM.png

I configured an entry in our corporate directory that uses an alpha# uri, and it shows up on the touch 12 of our CTS 1300, but when I press call nothing happens.  I am on version 1.8 something.   Thanks,  Mike

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