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CTS 1300 Touch Console Issue

Hi,

I just installed a CTS 1300 DISP 65 GEN4 and I plugged the 12 touch console to the codec. The Touch console is displaying "Unable to retrieve the boot image". I hope you gus can help me, Thanks!

Regards,

Jackie Gabriel

1 REPLY
New Member

Re: CTS 1300 Touch Console Issue

Hi Jackie,

Under your TFTP File Management for your CTS 1300, which loads to do you have?

In CM Administration, what is under the phoneload name for one of the CTS 1300's?

Can you remove .SPA , .SBN and try ?

For example:

If you have CTS.1-9-1-68R-K9.P2.SPA, under the phone load, can you put: CTS.1-9-1-68R-K9.P2 and leave off the .SPA?

OR

in OS Administration:

CTS.1-9-0-46R-K9.P1.sbn

Under phoneload name, I would put:

CTS.1-9-0-46R-K9.P1

Let us know the results.

Lalit

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