we have a CTS 3200 with 14 seats and in CUCM it is configured for 8 seats in the second row. In CTM it this shows with error. When I log into the codec in System Status I see a red cross mark. In status details I red cross next to Microphone. Under status for Rear left I find 1 green tick and 1 red X same for Rear right. I have checked the connection and they are fine. Is someting wrong in the configuration or this is a bug? Any help would be really helpful.
If understand correctly you have 4 microphones mounted on the back table? Can you perform hardware troubleshooting and test microphones to make sure that all 4 working. If 2 of them are ‘dead’ most likely they not plugged to the right port in A/V unit. What version of CTS are you using?
You are correct I have 4 microphones on the back table. I have performed the testing and the connections look fine. I am using CTS version 18.104.22.168. These microphones are working. What could be the issue?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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