I am using CUCM 8.6.2a to get CTS 500-32 (SW Version 1.8) register. Installed the COP file and touch panel is up. I am able to make calls from a CTS 500(SW Version 1.6.8)(IP Phone SW Version 9-2-1) or CTS 3010(SW Version 1.6.8)( IP Phone SW Version 9-2-1) to the CTS 500-32 and the call gets connected as Audio/Video. But when I try to call from CTS 500-32 to any other endpoints the call gets connected Audio only. Not sure which setting I am missing on the CTS 500-32 or the CUCM. Any help on this is highly appreciated.
I can make Audio/Video Calls between other Telepresence Endpoints in both direction's. The problem is only with the CTS 500-32.
The "disable speakerphone" and "disable speakerphone and headset" options are checked on the device profile for the IP Phones in the CUCM for the other Telepresence Units. CTS 500-32 we use Touch we do not have an IP Phone. I hope some settings are missing from my end.
The Location and Regions are configured as you mentioned. I also tried to upgrade the CTS 3010 from 1.6.8 to 1.8.1 and then tried to make calls. The calls from CTS 500-32 (1.8.1) to CTS 3010(1.8.1) drop after 8-10 seconds. But the call connects fine in the other direction.
We have an EX90 on the same CUCM and the calls are fine to it and from the CTS 500-32.
Then have the symthoms changed after you upgraded the CTS-3010?
If I understand correctly, before dialing from the CTS 500-32 to the CTS3010 would be audio only and stay connected. Now it is audio and video but drops after 8-10 seconds. Is that correct? Also, what is your CUCM version?
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