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Community Member

CTS 500 endpoint calls and CUCM 1.8 UCS

Greetings

Any ideas please

Core Infrastructure –

All equipment installed on a single VLAN, the units are physical devices running VM as per below

I have added endpoints to CUCM publisher and went through the configurations as per user guide, also checked the region settings and locations added bandwidth for CTS calls, however I am still unable to place calls between the two CTS 500 endpoints.

When dialling from the touch panels it take a few seconds then rings out the endpoint on the far side I see the incoming call and hear it ringing, when call is answered I get error on far side endpoint remote site is not compatible – contact the helpdesk administrator, on near side endpoint I get invalid number on touch panel and the number is not reachable on screen.

I have deleted and re-added the endpoints.

IP address Range routable –

Gateway - 172.30.2.1

Subnet Mask – 255.255.255.0 

VMware ESXI 5.0.0 – Licences 10

UCS C210 M – VM server CUCM Publisher Version 8.6

UCS C210 M – VM server CUCM Subscriber Version 8.6

MCS 7800 – VM server CTSMAN Version 1.9

MCS 7800- VM server CTMS Version 1.8

Touch Panel – Version 1.8

2 X CTS 500 Endpoints

3 X 3750 Switches

NTP – we are using internal Cisco 800 Router

DNS –local qualified name techlab.int

DNS – External 31T.co.uk

Many Thanks

Neelesh

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1 REPLY
Community Member

Re: CTS 500 endpoint calls and CUCM 1.8 UCS

Greetings

This is now working, changed configurations -

Use Trusted Relay point from on to default.

Many Thanks

Neelesh

Greetings

As per below log files from CTS endpoint -

Created - Region, Location, Manager Groups, Device poll and class of control

Started logging log.sysoplog, type=0, proc=

2012-07-24 10:53:41: WARN Invalid SNMP Trap IP

2012-07-24 10:53:41: WARN Invalid SNMP Trap IP

2012-07-24 10:53:41: WARN Invalid SNMP Trap IP

2012-07-24 10:53:41: WARN Invalid SNMP Trap IP

2012-07-24 10:53:41: WARN Invalid SNMP Trap IP

2012-07-24 10:53:45: INFO CTS is NOT configured with appropriate file to perform B2B conference control

2012-07-24 10:53:45: WARN Unable to load calendar meeting information.

2012-07-24 10:53:47: WARN Unable to load calendar meeting information.

2012-07-24 10:54:11: ERROR Download unsuccessful: File CTLFile.tlv not found on host 172.30.2.25

2012-07-24 10:54:11: WARN No CTL found

2012-07-24 10:54:12: ERROR Download unsuccessful: File cts-ccp-servers.txt not found on host 172.30.2.25

2012-07-24 10:54:12: INFO SEP1CDF0F76FA8A.cnf.xml downloaded (13467 bytes)

2012-07-24 10:54:24: INFO Auxilary Display status is Ready.

2012-07-24 10:54:24: INFO Center Camera status is Ready.

2012-07-24 10:54:25: INFO Auxilary Camera status is Ready.

2012-07-24 10:54:41: ERROR IP Phone status is Not Ready( Communication Issue).

2012-07-24 10:54:44: INFO Presentation Codec status is Ready.

2012-07-24 10:54:44: INFO Audio Extension Board status is Ready.

2012-07-24 10:55:17: INFO CTS is NOT configured with appropriate file to perform B2B conference control

2012-07-24 10:55:20: INFO Using Unified CM

2012-07-24 10:55:20: INFO Media port range configured is [16384,32766]

2012-07-24 10:55:20: INFO Directory number 9001 registered to Unified CM

2012-07-24 10:56:11: ERROR UI Device status is Not Ready( Software Issue).

2012-07-24 10:56:17: INFO UI Device status is Ready.

2012-07-24 10:56:45: INFO IP Phone status is Ready.

2012-07-24 10:57:03: INFO Local user dialing 9002

2012-07-24 10:57:04: ERROR Call ended due to service unavailable

Call Statistics

Registered to Cisco Unified Communications Manager : Yes

Call Connected            : No

-- Audio --

IP Addr      Src : 172.30.2.45:20760        Dst    : 0.0.0.0:0

Latency      Avg : 0                        Period : 0

Currently Active : No

Statistics                  Left          Center           Right          Legacy       Presentation Audio Add-in

Tx Media Type                N/A             N/A             N/A             N/A                             N/A

Tx Frames Per Second           0               0               0               0                               0

Tx Bytes                       0               0               0               0                               0

Tx Packets                     0               0               0               0                               0

Rx Media Type             G.711U          G.711U          G.711U          G.711U                          G.711U

Rx Frames Per Second           0               0               0               0                               0

Rx Bytes                       0               0               0               0                               0

Rx Packets                     0               0               0               0                               0

Rx Packets Lost                0               0               0               0                               0

Pkts % Call              0.0000          0.0000          0.0000          0.0000                          0.0000

Pkts % Period            0.0000          0.0000          0.0000          0.0000                          0.0000

Rx Pkts Dup'd                  0               0               0               0                               0

Rx Pkts Late                   0               0               0               0                               0

Rx Pkts AuthFail               0               0               0               0                               0

Rx Jitter/Call                 0               0               0               0                               0

Rx Jitter/Period               0               0               0               0                               0

-- Video --

IP Addr      Src : 172.30.2.45:25992        Dst    : 0.0.0.0:0

Latency      Avg : 0                        Period : 0

Currently Active : No

Statistics                                Center                          Legacy       Presentation (1 or 5 FPS)            Presentation (30FPS)

Tx Media Type                                N/A                             N/A                             N/A                             N/A

Tx Frames Per Second                          30                              30                               0                              30

Tx Bytes                                       0                               0                               0                               0

Tx Packets                                     0                               0                               0                               0

Rx Media Type                                N/A                             N/A                             N/A                             N/A

Rx Frames Per Second                          30                              30                               0                              30

Rx Bytes                                       0                               0                               0                               0

Rx Packets                                     0                               0                               0                               0

Rx Packets Lost                                0                               0                               0                               0

Pkts % Call                              0.0000                          0.0000                          0.0000                          0.0000

Pkts % Period                            0.0000                          0.0000                          0.0000                          0.0000

Rx Pkts Dup'd                                  0                               0                               0                               0

Rx Pkts Late                                   0                               0                               0                               0

Rx Pkts AuthFail                               0                               0                               0                               0

Rx Jitter/Call                                 0                               0                               0                               0

Rx Jitter/Period                               0                               0                               0                               0

-- Audio Add-in --

IP Addr      Src : 172.30.2.45:0            Dst    : 0.0.0.0:0

Latency      Avg : N/A                      Period : N/A

Currently Active : No

Statistics                                Center

Tx Media Type                                N/A

Tx Frames Per Second                           0

Tx Bytes                                       0

Tx Packets                                     0

Rx Media Type                                N/A

Rx Frames Per Second                           0

Rx Bytes                                       0

Rx Packets                                     0

Rx Packets Lost                                0

Pkts % Call                              0.0000

Pkts % Period                            0.0000

Rx Pkts Dup'd                                  0

Rx Pkts Late                                   0

Rx Pkts AuthFail                               0

Rx Jitter/Call                                 0

Rx Jitter/Period                               0

2012-07-24 11:02:28: INFO System restart requested by Unified CM

2012-07-24 11:02:30: INFO System restarting

2012-07-24 11:02:57: ERROR Download unsuccessful: File CTLFile.tlv not found on host 172.30.2.25

2012-07-24 11:02:57: WARN No CTL found

2012-07-24 11:02:58: ERROR Download unsuccessful: File cts-ccp-servers.txt not found on host 172.30.2.25

2012-07-24 11:02:58: INFO SEP1CDF0F76FA8A.cnf.xml downloaded (13467 bytes)

2012-07-24 11:03:29: INFO CTS is NOT configured with appropriate file to perform B2B conference control

2012-07-24 11:03:33: INFO Using Unified CM

2012-07-24 11:03:33: INFO Media port range configured is [16384,32766]

2012-07-24 11:03:33: INFO Directory number 9001 registered to Unified CM

2012-07-24 11:07:11: INFO Local user dialing 9002

2012-07-24 11:07:12: ERROR Call ended due to service unavailable

Call Statistics

Registered to Cisco Unified Communications Manager : Yes

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