Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

CTS3010 Encryption

Hi Guys,

I am stuck in making my CTS3010 to use TLS from TCP.

Below are the errors log.

2012-04-09 10:05:03: ERROR Download unsuccessful: File .loads not found on host 202.162.2.138

2012-04-09 10:05:03: ERROR Download unsuccessful: File .loads not found on host 202.162.2.139

It seems like CUCM is rejecting the registration

Can you guys help?

Thanks.

9 REPLIES
New Member

CTS3010 Encryption

The error message doesn't give to much info. In general the error message need to have something like this :

ERROR Download unsuccessful: File CTS.1-7-4-270R-K9.P1.sbn.loads not found on host ....

If the CUCM isn't register, do you see this on the CTS WEBGUI, via logs for the SIP message entry.  If a

REGISTER sip is send out and no 200 OK is recieved. 

Did you follow this info on CCO :

http://www.cisco.com/en/US/docs/telepresence/security_solutions/security_solutions.html

What's the CTS version and CUCM you run during this time ?

Maybe a firewall is connect between CTS and CUCM, and block the SIP messages and also the TCP TLS .

/Hans

New Member

CTS3010 Encryption

Hi Hans,

CUCM ver 8.6.1

CTS ver 1.7.4

Below are the log generated from CTS.

Thanks.

1333969737603-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK2e57b811

From: <1000110001>;tag=c471fee65874000b45b4fa1a-6b42c13a

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:08:57 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 110 REGISTER

Content-Length: 0

1333969737603-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK2e57b811

From: <1000110001>;tag=c471fee65874000b45b4fa1a-6b42c13a

To: sip:1000110001@202.162.2.138;tag=118984360

Date: Mon, 09 Apr 2012 11:08:57 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 110 REGISTER

Content-Length: 0

New Member

CTS3010 Encryption

One more info.

When I do the "utils network capture 5061" on CUCM, CUCM actually see the CTS trying to register.

Thanks.

New Member

CTS3010 Encryption

Can you send me the full SIP Register message. It seems that we have no SIP ''contact ''header in the SIP Register message you send me. For this SIP 500 internal server error message is send out.

No NAT/FW / Cube is connected between CTS and CUCM ?

From the Cisco TP lab, the SIP register message included this  :

REGISTER sip 10.48.87.119 SIP/2.0

Via SIP/2.0/TCP 10.48.87.72:52189;branch=z9hG4bK6f755bd0

From <8000>;tag=0019aa04531f0222669a4eb5-5f12f326

To sip:8000@10.48.87.119

Call‑ID 0019aa04-531f0002-77e86c34-06f9b0f9@10.48.87.72

Max‑Forwards 70

Date Tue, 10 Apr 2012 07:02:32 GMT

CSeq 642 REGISTER

User‑Agent Cisco-Telepresence-#479/1.0

Contact <8000>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported replaces;join;norefersub;extended-refer;X-cisco-callinfo;X-cisco-serviceuri;X-cisco-escapecodes;X-cisco-service-control;X-cisco-srtp-fallback;X-cisco-sis-2.0.0;X-cisco-xsi-6.0.1

Content‑Length 0

Expires 3600

Checking the TP compatibility matrix.

http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_7/compatibility/cts_compatibility_master.html

CTS 1.7.4 work with CUCM 8.6.1

/Hans

New Member

CTS3010 Encryption

Hi Hans,

Thanks. That is the full message log I got from CTS.

Only FW in between CUCM & CTS.

I have opened the port for this purposes.

TCP UDP 5060

TCP 5061

TCP 3804

TCP 2444

UDP 16384 - 32768

Thanks for the helps.

New Member

CTS3010 Encryption

I reattached all the log here. Thanks Hans

1333969400600-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK4141f74f

From: <1000110001>;tag=c471fee65874000242776c5b-263adeb1

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:03:20 GMT

CSeq: 101 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969400600-1:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK4141f74f

From: <1000110001>;tag=c471fee65874000242776c5b-263adeb1

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:03:20 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 101 REGISTER

Content-Length: 0

1333969400601-0:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK4141f74f

From: <1000110001>;tag=c471fee65874000242776c5b-263adeb1

To: sip:1000110001@202.162.2.138;tag=848421351

Date: Mon, 09 Apr 2012 11:03:20 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 101 REGISTER

Content-Length: 0

1333969438128-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK68f20c53

From: <1000110001>;tag=c471fee658740003558944a2-4d0361b3

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:03:58 GMT

CSeq: 102 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969438141-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK68f20c53

From: <1000110001>;tag=c471fee658740003558944a2-4d0361b3

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:03:58 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 102 REGISTER

Content-Length: 0

1333969438141-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK68f20c53

From: <1000110001>;tag=c471fee658740003558944a2-4d0361b3

To: sip:1000110001@202.162.2.138;tag=647052865

Date: Mon, 09 Apr 2012 11:03:58 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 102 REGISTER

Content-Length: 0

1333969475797-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK00bc9b67

From: <1000110001>;tag=c471fee6587400042f7de07a-3fc66b79

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:04:35 GMT

CSeq: 103 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969475797-1:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK00bc9b67

From: <1000110001>;tag=c471fee6587400042f7de07a-3fc66b79

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:04:35 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 103 REGISTER

Content-Length: 0

1333969475797-2:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK00bc9b67

From: <1000110001>;tag=c471fee6587400042f7de07a-3fc66b79

To: sip:1000110001@202.162.2.138;tag=945315202

Date: Mon, 09 Apr 2012 11:04:35 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 103 REGISTER

Content-Length: 0

1333969513418-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77367578

From: <1000110001>;tag=c471fee6587400052e1aed9e-6ef3e322

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:05:13 GMT

CSeq: 104 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969513428-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77367578

From: <1000110001>;tag=c471fee6587400052e1aed9e-6ef3e322

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:05:13 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 104 REGISTER

Content-Length: 0

1333969513428-1:

0357:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77367578

From: <1000110001>;tag=c471fee6587400052e1aed9e-6ef3e322

To: sip:1000110001@202.162.2.138;tag=1015677673

Date: Mon, 09 Apr 2012 11:05:13 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 104 REGISTER

Content-Length: 0

1333969550863-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK168514e4

From: <1000110001>;tag=c471fee6587400061f54abdc-2a3708d5

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:05:50 GMT

CSeq: 105 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969550874-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK168514e4

From: <1000110001>;tag=c471fee6587400061f54abdc-2a3708d5

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:05:50 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 105 REGISTER

Content-Length: 0

1333969550874-1:

0357:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK168514e4

From: <1000110001>;tag=c471fee6587400061f54abdc-2a3708d5

To: sip:1000110001@202.162.2.138;tag=1061801069

Date: Mon, 09 Apr 2012 11:05:50 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 105 REGISTER

Content-Length: 0

1333969588435-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK63d003f9

From: <1000110001>;tag=c471fee6587400070625ed97-1ba97c21

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:06:28 GMT

CSeq: 106 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969588445-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK63d003f9

From: <1000110001>;tag=c471fee6587400070625ed97-1ba97c21

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:06:28 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 106 REGISTER

Content-Length: 0

1333969588445-1:

0357:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK63d003f9

From: <1000110001>;tag=c471fee6587400070625ed97-1ba97c21

To: sip:1000110001@202.162.2.138;tag=1670245789

Date: Mon, 09 Apr 2012 11:06:28 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 106 REGISTER

Content-Length: 0

1333969626130-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77aa1eb0

From: <1000110001>;tag=c471fee65874000822953359-6ca2cc3e

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:07:06 GMT

CSeq: 107 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969626141-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77aa1eb0

From: <1000110001>;tag=c471fee65874000822953359-6ca2cc3e

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:07:06 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 107 REGISTER

Content-Length: 0

1333969626141-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK77aa1eb0

From: <1000110001>;tag=c471fee65874000822953359-6ca2cc3e

To: sip:1000110001@202.162.2.138;tag=894713347

Date: Mon, 09 Apr 2012 11:07:06 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 107 REGISTER

Content-Length: 0

1333969663129-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK62e05fd3

From: <1000110001>;tag=c471fee6587400092c79b1ca-38763991

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:07:43 GMT

CSeq: 108 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969663140-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK62e05fd3

From: <1000110001>;tag=c471fee6587400092c79b1ca-38763991

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:07:43 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 108 REGISTER

Content-Length: 0

1333969663140-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK62e05fd3

From: <1000110001>;tag=c471fee6587400092c79b1ca-38763991

To: sip:1000110001@202.162.2.138;tag=409580612

Date: Mon, 09 Apr 2012 11:07:43 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 108 REGISTER

Content-Length: 0

1333969700505-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK703b1617

From: <1000110001>;tag=c471fee65874000a20a10f31-7f1c2029

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:08:20 GMT

CSeq: 109 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969700515-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK703b1617

From: <1000110001>;tag=c471fee65874000a20a10f31-7f1c2029

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:08:20 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 109 REGISTER

Content-Length: 0

1333969700515-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK703b1617

From: <1000110001>;tag=c471fee65874000a20a10f31-7f1c2029

To: sip:1000110001@202.162.2.138;tag=794515739

Date: Mon, 09 Apr 2012 11:08:20 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 109 REGISTER

Content-Length: 0

1333969737593-0:

0879:

TX:

REGISTER sip:202.162.2.138 SIP/2.0

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK2e57b811

From: <1000110001>;tag=c471fee65874000b45b4fa1a-6b42c13a

To: sip:1000110001@202.162.2.138

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

Max-Forwards: 70

Date: Mon, 09 Apr 2012 11:08:57 GMT

CSeq: 110 REGISTER

User-Agent: Cisco-Telepresence-#479/1.0

Contact: <1000110001>;+sip.instance="";+u.sip!model.ccm.cisco.com="479"

Supported: replaces,join,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-sis-2.0.0,X-cisco-xsi-6.0.1

Content-Length: 0

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

Last=reset-restart"

Expires: 3600

1333969737603-0:

0327:

RX:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK2e57b811

From: <1000110001>;tag=c471fee65874000b45b4fa1a-6b42c13a

To: sip:1000110001@202.162.2.138

Date: Mon, 09 Apr 2012 11:08:57 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 110 REGISTER

Content-Length: 0

1333969737603-1:

0356:

RX:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TLS 202.162.16.5:43585;branch=z9hG4bK2e57b811

From: <1000110001>;tag=c471fee65874000b45b4fa1a-6b42c13a

To: sip:1000110001@202.162.2.138;tag=118984360

Date: Mon, 09 Apr 2012 11:08:57 GMT

Call-ID: c471fee6-58740003-3e1ca1fa-7299a559@202.162.16.5

CSeq: 110 REGISTER

Content-Length: 0

New Member

CTS3010 Encryption

Thanks for the SIP info message :

The SIP register message for :

REGISTER sip:202.162.2.138 SIP/2.0

Included a :

Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPC471FEE65874 ActiveLoad=CTS_1.7.4(270)_P1

This can occur when phones with mismatched loads unified report on Unified CM reports that CTS

endpoints are not running the correct load when they are.

Is it possible to upgrade to latest 1.8 CTS release, we have a CDETS for :

CSCtx19741    Phones with Mismatched Load report incorrect for CTS Endpoints

But it can be also a misconfiguration issue.

Telepresence port info :

http://www.cisco.com/en/US/docs/telepresence/security_solutions/ctss_app_a.html

/Hans

New Member

CTS3010 Encryption

HI Hans,

I have upgraded CTS to version 1.9. The same issue that CTS cannot register to CUCM when using TLS.

I think mostly like is the latter case.

Any misconfiguration possibility you can think of?

Can you please list out some so that I can check on my end?

Thanks.

New Member

CTS3010 Encryption

Thanks Hans for the helps.

I managed to solve it by rebooting the CUCM.

1718
Views
0
Helpful
9
Replies
CreatePlease to create content