10-13-2010 06:16 PM - edited 03-17-2019 10:07 PM
Is there a way to completely "purge" a CTS unit of all logs and configuraiton files, including those stored on a previous image?
I ask because as I work in a high security environment, there are sometimes issues with RMAs etc when we need to send back something like a primary codec - we often need to get rid of IP addressing, call history, room name etc.
Optimally, I would hope to be able to do this both remotely or from the unit itself, e.g. if a unit has failed and we can't access it remotely.
10-14-2010 12:15 AM
Deleting the info you requested on the CTS when doing an RMA isn't possible during this time.
10-14-2010 06:54 AM
Try the "reset to factory" options under:
Troubleshooting > Configuration Issues
Let me know if this helps as I have never got a chance to try this myself.
10-14-2010 01:37 PM
Thanks - I'll give it a go and post the results here.
10-14-2010 02:44 PM
It didn't take the "reset to factory" command.
Are the log files deleted on reboot or are they kept?
10-18-2010 12:10 AM
Hello Nick,
If the CTS is reloaded the logs are gone .
Question was. Want to erase/purge all info from CTS , before the CTS hardware is been send out for RMA. .
Regarding the admin command =("utils system reset factory") . You still with have the TFTP IP address when the command is executed to download the config back again.
What the customer was asking. "all NV data including user data, user config info, and calibration settings store in NV, etc. should be cleared so the device can be re-provisioned as new and fully reconfigured for a new living room environment."
-Hans
10-18-2010 04:24 PM
I can't get my CTS-1000 unit to acceps the "utils system reset factory" command - do I need root access to do this?
10-18-2010 04:29 PM
The command is "utils system factory reset."
admin:utils system factory
utils system factory init
utils system factory reset
Tina
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