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New Member

dialing from EX60 Favorites not working

I'm using an EX60 attempting to dial a h323 device. If I dial from the dialpad H323:<IP address> it connectes fine. When I save this number in the favorites and dial by pressing the favorite it says unknown address could not place call...

On the favorites webpage it does allow me to select sip/h323 but this doesn't work eather.

How can I save ip address numbers to the favorites.?

5 REPLIES
New Member

dialing from EX60 Favorites not working

Looks like I can answer my own question. If I enter the number in the favorites H323@ it will work from the favorites fine. Case sensitive as well.

Silver

dialing from EX60 Favorites not working

Hi Scheived

could you check what is default protocol set to under conferenc 1 setting ?

New Member

dialing from EX60 Favorites not working

Default is SIP

Silver

dialing from EX60 Favorites not working

please change it to H323 as you are making direct IP calls.

then try and check

New Member

dialing from EX60 Favorites not working

No, most of the calls are sip so I want that to remain the default.

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