Having recently upgraded from Call Manager ver 7.1.3 to 184.108.40.206 on Cisco's recomendations we are now encountering an issue with the phone milet and its ability to see the directory listing. this was working ok prior to the upgrade.
Prior to the upgrade we had 22 endpoints on SIPTS.1-6-4-4072r-k9.sbn and all phones on sip75.8-5-3s and using midlet TSPM.1-6-1-0s, this would display all the one button to push information on the midlet including the directorys
Since upgrading to version 8.6.2-20000 we have lost the directory information on the midlet - error no results found - unable to connect to directory. please try again.
We have upgraded 5 endpoints to CTS 1-7-6-4-k9.sbn and 5 phones to sip75.9-2-1s and now using midlet TSPM-1.7.4-P1-2S to see if this would resolve the issue but we are still experiencing the same problem.
We can use the directory hard button and go to the corporate directory and search and see the listings but when selected it will only make a voice call and not video....
You are hitting bug CSCtu07566. Upgrading CODEC and midlets to 1.8.1 or 1.8.2 should make it work.
Using the directory hard button on the phone and launching the call from there makes the call to be started from the IP phone and not from the codec. That is the reason for the audio only that you see but that is normal.
Correct. Compatibility matrix is always to be taken into account. Having CTS 1.6.4 talking to CTS 1.8.2 might or might not work becasue it is marked with a "P" meaning "presumed to work but not tested". You should also have into account the version of all your other components, like CTMS, CTS Manager and so on.
On any case, I would recommend testing first with only one room to make 100% sure if the upgrade will fix your directory issues before thinkig about upgrading the rest. Once you confirm 1.8.2 upgrade fixes it you can decide on the upgrade strategy.
The CTMS and CTS-Man have all been upgraded and running v1.8 also - last thing to do was the CUCM and endpoints/phones/midlets. one thing that did have me puzzled was the difference between the http interaction from a sip75.8-5-3s compaired to the sip75.9-2-1s...
All phones that have not had the upgrade are all pointing to http addresses for the following
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.