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DNS for TelePresence SX20

Dears 

i have 2 TelePresence SX20 , i need to call its using Names 

the TelePresence  IP 10.2.10.5 and 10.33.10.5 .

i tried two options 

1st i created 2 DNS record on my DNS but i`m not able to dial it using the name.

2nd i change the Host name  on the device also its not working 

Note:i already putting the DNS on the configuration.

when my client send me to call them they sending me the name like xxx@domain.com

how i can do this or link it to A record.

 

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