Educator MXP Maintenance

[mark hackett]

I believe I’ve come across one of the big problems with this maint.

--Only the CTS-EDU-INTP-K9 has been extended to last hardware support date of Jan 31, 2015 (see EOL 7908)

*This is the Educator MXP IntPack, NPP - With 1 Precision HD Camera

THIS IS CISCO PID#B5009223N (TANDBERG Service P/N #B5009223NV27)

Which we would look to be quoted: Partner Core-Bridge NBD Master Level ATP Service P/N #CON-PMDN-EDUINTP

We keep getting quotes reflecting Prec. HD cameras, even though we have WAVE II cameras.

-

---

THE PROBLEM:

My org currently has:

CISCO PROD ID #CTS-EDU-B500922N

PROD DESCRIP: Educator MXP IntPack, NPP With Wave II Camera

TANDBERG Service P/N # B500922NV27 (B500922N – Wave II Camera Educator Integrator Pack)

(This is effectively the same as CTS-EDU-INTP-K9, however it uses the Wave II cameras)

Partner Core-Bridge NBD Master Level ATP #CON-PMDN-CEB5922N

• CISCO PROD ID #CTS-EDU-B500922N HAS/HAD A LAST DAY OF HARDWARE SUPPORT AS 1/1/12

-

---

The issue comes down to this:

Will Cisco force Me to purchase maintenance on the supported product PLUS purchase separate maintenance the WAVE II cameras?

CISCO PROD ID #CTS-WAVEII-NTSC=

PROD DESCRIP TANDBERG WAVE II Camera

TANDBERG PID #112500N

TANDBERG SERVICE P/N #112500NV27

Partner Core-Bridge NBD Master Level ATP #CON-PMDN-CWAVNTSC

LAST DAY OF HARDWARE SUPPORT 1/31/15

--I would then be essentially paying for maintenance on hardware it doesn’t have (the HD cams) just to get maintenance on the hardware it does have –the panel, controller and codec.

I’m not sure if I’m missing something or if Cisco is missing something..but I think we’d like to have a Cisco product specialist or maintenance specialist to address this

Sent from Cisco Technical Support iPhone App

[mark hackett]

No one can forward this to a product or maintenance specialist they know that covers the U.S., Great Lakes/Midwest region?

[Paula Talamo]

Hello Mark,

My apologies for the delay in responding to you as this is the technical support forum monitored by engineers who are not involved in the maintenance pricing/coverage.  I recommend that you reach out to your sales rep/account manager to clarify this.

Regards,

Paula Talamo

[mark hackett]

That's why I've resorted to posting here...I raised the issue with rep/account manager May 4th..No repsonse to issue..other than "we're working on it" 

[Paula Talamo · Accepted solution]

Hey Mark,

Please check your PM.

- Paula

[mark hackett]

Checked, replied. Thank you very much Paula