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ERROR: Codec firmware upgrade is disabled

When trying to upgrade a CTS-1000, it fails and gives the message in the logs "ERROR: Codec firmware upgrade is disabled".

Every other unit in our network upgrades OK.  The Cisco documentation I have seen says "Contact TAC for assistance".  Anyone able to shed light on this issue?  Is it a setting somewhere?

Thanks,

- Nick

4 REPLIES
Green

Re: ERROR: Codec firmware upgrade is disabled

That means :

Auto Upgrade flag is set to False

you need root access (which we have) to change that Flag

open a TAC case with us and one of my colleagues should be able to change that

HTH

Re: ERROR: Codec firmware upgrade is disabled

As in you would need to connect to our network to gain access?

Unfortunately that is not possible as this is a highly classified government network with no internet access whatsoever.

Is there any other way?

Green

Re: ERROR: Codec firmware upgrade is disabled

just to close the loop

Nick opened a new case and flag wil be changed from root

Not other way

Green

Re: ERROR: Codec firmware upgrade is disabled

WE opened DDTS CSCtf20490

to track this fixed in 1.6.4

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