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EX60 touchpad displays "software upgrade in progress"

Darren McKinnon
Level 1
Level 1

‎06-30-2013 03:14 AM - edited ‎03-18-2019 01:23 AM

I have an EX60 that I upgrade from TC5.x to TC6.0.1.  TMS says the upgrade worked, and the web interface shows the TC6.0.1 interface, but the touchpad on the EX60 is displaying "software upgrade in progress".  I performed a factory reset, but that did not help.  What do I need to do to get this device back into operation?

Darren   

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Darren McKinnon
Level 1
Level 1

‎06-30-2013 04:08 AM

I upgraded the endpoint again to TC6.0.1 and fixed it up.  Was there anything else I could have done?

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Dharmesh Nandoria
Cisco Employee
Cisco Employee
In response to Darren McKinnon

‎06-30-2013 08:46 AM

Hi Darren,

Have seen this beheviour in past , In my case issue was resolved by removing & reconnecting touchpanel physically .

Kind regards,

Dharmmesh

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