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New Member

EX90 machine showing error

Hi Team

We have a EX90 machine which is giving some problem.It is not able to connect to the TMS.When we login the machine we get the page as attached.When we enter the software recovery page it enters into the factory default and software recovery page.I performed the software recovery still the problem is same.Rebooted the system twice.Could you please help me on this.

Regards

Tarun

4 REPLIES
Cisco Employee

Re: EX90 machine showing error

Hi Tarun,

Did you do factory reset for the EX90?
Sometimes it solves similar case.

Regards,
Yusuke

Sent from Cisco Technical Support iPhone App

VIP Green

Re: EX90 machine showing error

There's a document in the Documents section of the forums that may be of assistance:

https://supportforums.cisco.com/docs/DOC-34116


Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
New Member

EX90 machine showing error

Hi Wayne

when I load the new software from the web interface it is in between showing the software upgrade failed.

When i am switching the software from the web interface it is not switching and from the touch panel it is showing always connecting.It seems that it is always coming on the booting mode.

We are not able to do the factory reset to the machine as after reloading of the software machine is not coming on LAN.

Is this related to the hardware issue.

Regards

TarunIMG-20140303-WA0000.jpg

VIP Green

EX90 machine showing error

You can factory reset the EX90 by using the power button.  See https://supportforums.cisco.com/videos/4440.


Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
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