Got a report of a C40 running TC6.1.1 that gradually loses the ability to control it using the IR remote. A reboot of the codec restores functonality temporarily. I have the end user prepared to capture event feedback when the issue starts to happen to see if the codec is even getting the button presses from the remote, but is there anyplace in the logs on the codec that would also show this information?
Paulo - always good to cover the basics. Yes, first the batteries were replaced then an entirely new remote was tried. No change in the issue. IR worked fine after a reboot, then over a period of a couple of days the response became more and more intermittent until they had to reboot again.
Ahmad - will double check, but I'm 99% on the IrSensor setting is configured as Auto.
For troubleshooting this, I'm having them monitor a couple of feedback registers. I recently found that on the EX-series codecs you can issue "log ctx IRsensor debug 9" to get information about what's going on with the IR communication, but it doesn't seem to work for the C-series. Is there an alternate command I could use?
You can use the IR sensor of the codec or of the camera in order to send the commands from IR remote control, the common is to use the camera. Can you try use only the IR sensor of the codec instead of the camera?
I think you should isolate the problem to check if it as a problem related to the IR sensor itself, physically speaking, or any another software issue related to the codec.
If you find that, when using the IR sensor of the codec, the problem does not occur, so you should try to use another camera to check if the camera is the problem.
The latest version is TC 6.2. It is always a good idea upgrading the system to the latest software version.
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then press some keys, you get out by pressing ctrl-c
As you already switched the remote its most likely not the case, but the remote control also has a
hidden switch in the battery compartment which can lower the transmit power, but then the signal should always
be bad an not changing. (at least the old ones had that switch)
As Paulo suggested an upgrade is always a good point to start. TC6.2 is out, so you should test with that.
I have seen the strangest things disapearing after an upgrade :-)
If you can rule out the configuration, the physical parts and have a direct view in between the endpoint / camera and the remote and you do not get some better answer here, I would recommend that you escalate this case as a service
As Martin has suggested, check the switch behind the batteries and set it to the high power setting (towards the top of the remote). While we haven't seen the "gradual loss", we've experienced some "inconsistency" in some of our rooms with it on the low power setting.
Wayne -- Please remember to rate responses and to mark your question as answered if appropriate.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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