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New Member

How to add release key to SX20 TC7.1.0

After upgrading SX20 to TC7.1.0.48db3d2 got diagnostic error:

CRITICAL: Valid Release Key

Missing release key for undefined. The system will not be able to make any calls. Please add a valid release key.
 

But in Maintains -> Software Upgrade I could only add Option key, NOT the release key

How I could add *Release* key?

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Hi, you would not need

Hi,

 

you would not need release key for upgrading above TC 6.3 version.

adding release key tab on GUI is removed for same.

however, you still have option to add it through API, you can use below command:

xcommand SystemUnit ReleaseKey Add : ""

 

9 REPLIES
Silver

Hi, you would not need

Hi,

 

you would not need release key for upgrading above TC 6.3 version.

adding release key tab on GUI is removed for same.

however, you still have option to add it through API, you can use below command:

xcommand SystemUnit ReleaseKey Add : ""

 

VIP Purple

Perhaps Cisco should have the

Perhaps Cisco should have the "add a valid Release Key" link create a popup to enter a release key?  Even though after TC6.1 release key's are no longer needed to upgrade software (hence the remove of the release key area in the codec's UI), in this case an end user needs some easy way to enter a release key without having to go through SSH.

VIP Green

It's a pretty rare case that

It's a pretty rare case that the system won't have any release key installed on it, so the current ways of adding it (either via SSH, or via the API page on the web interface) should be enough.

But, having a box to type a key in to when clicking on the error could be nice - is the option to add it via the touch panel or remote still there?

Wayne
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New Member

In this case, there are a few

In this case, there are a few release keys in the SX20:

xcommand SystemUnit ReleaseKey List

*r SystemUnit ReleaseKey 1 Version: "TCNC6"

*r SystemUnit ReleaseKey 2 Version: "R0"

*r SystemUnit ReleaseKey 3 Version: "M3"

*r SystemUnit ReleaseKey 4 Version: "D0"

** end

But the system still complains, that there is no valid release key, so I can not use SX20.
 
Is it because each release require it's own release key?
If so, release keys for the previous releases does not help. Is it correct?
 
 
VIP Green

There's the issue... you have

There's the issue... you have a "TCNC" release key installed, but have installed "TC" software.  You'll need to get a valid "TC" release key for your device, or download and install the "TCNC" software.

If you have a valid service contract you should be able to get a TC yourself from the Cisco Licensing Portal or, contact the TAC and they should be able to provide you with one (if you're in a country that allows the Encrypted Software).

Or, for TCNC, download and install the updated TCNC software (s52011tcnc7_1_1.pkg). See under the "All Releases" section on the download software site.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Hola, buen día.Por dar un

Hola, buen día.

Por dar un reset a valores de fábrica al SX20 (versión: TC6.3.0) me apareció el error:

 

CRITICAL: Valid Release Key

Missing release key for undefined. The system will not be able to make any calls. Please add a valid release key.
 
Experimenté todas las posibles soluciones que vienen en este foro y ninguno solucionaba el problema hasta que hice lo que Wayne DeNardi menciona:
 
If you have a valid service contract you should be able to get a TC yourself from the Cisco Licensing Portal or, contact the TAC and they should be able to provide you with one (if you're in a country that allows the Encrypted Software).
 
Y fui a dicha página y se solucionó el problema.
Fui a la pagina Cisco Licensing Portal, una vez ahí nos vamos a "Get Other Licenses" después a "Telepresences Software Release Key", nos piden algunos datos del equipo y listo, te mandan por e-mail el código de activación.
 

Saludos.

VIP Purple

Something to check, does the

Something to check, does the codec support encryption since there is a TCNC release key there.  Perhaps its the wrong software that is trying to be used?

New Member

Hi,

Hi,

Thank you so much for this I needed to upgrade my SX20 from TCNC to TC and could not insert the new Software Release key. I am also doing it remotely so this helped a lot, quickly used putty and bam it's working.

Please Note the correct command is actually: 

xcommand SystemUnit ReleaseKey Add Key:XXXXXX-X-XXXXXXXX

Kind Regards

New Member

Hi, correct command: xcommand

Hi,

 

correct command:

 

xcommand SystemUnit ReleaseKey Add Key : "xxxx"

Works fine!

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