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How to Factory reset EX90 whose version is TC4.1.2.257695

Just As the question.

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: How to Factory reset EX90 whose version is TC4.1.2.257695

Hi Zhang,

You can factory reset the Ex90 in a couple of ways :-

First way

  • Open the console/ssh session with codec and login as “root” user
  • rm /mnt/base/active/config.db, this remove the current configuration file from Codec
  • reboot

Second Way

  • Open the console/ssh session with codec and login as “admin” user
  • xCommandsystemunitFactoryReset Confirm: Yes

Third Way

If EX-series Endpoint is not accessible or rebooting use power switch for factory default

  • Unplug power cable
  • Re plug power cable
  • Immediately when the green led in the bottom left corner of the EX90 lights up, press and hold the power button for 10 seconds (the led will turn off), until the green led lights up again.
  • Push the power button twice within two seconds (two short pushes)

Hope it Helps.

Thanks,

Saurabh



3 REPLIES

Re: How to Factory reset EX90 whose version is TC4.1.2.257695

Hi Zhang,

You can factory reset the Ex90 in a couple of ways :-

First way

  • Open the console/ssh session with codec and login as “root” user
  • rm /mnt/base/active/config.db, this remove the current configuration file from Codec
  • reboot

Second Way

  • Open the console/ssh session with codec and login as “admin” user
  • xCommandsystemunitFactoryReset Confirm: Yes

Third Way

If EX-series Endpoint is not accessible or rebooting use power switch for factory default

  • Unplug power cable
  • Re plug power cable
  • Immediately when the green led in the bottom left corner of the EX90 lights up, press and hold the power button for 10 seconds (the led will turn off), until the green led lights up again.
  • Push the power button twice within two seconds (two short pushes)

Hope it Helps.

Thanks,

Saurabh



New Member

Re: How to Factory reset EX90 whose version is TC4.1.2.257695

Thanks.Issue solved.

I use xCommandsystemunitFactoryReset Confirm: Yes to reset

About third way, I can't find any green led.It's white led.

Cisco Employee

How to Factory reset EX90 whose version is TC4.1.2.257695

All,

Please be aware that the procedure in this post does not apply to systems with version TC5.1! There is a great video on how to perform a factory reset for 5.1 at: https://supportforums.cisco.com/videos/4440

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