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Community Member

How to get release key from Cisco?

I have a MCU 4501, and after reset this deivce to factory default, I lost my release key. I wonder how can I get my release key again, esspecially through  online method?

TIA

Robert

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

How to get release key from Cisco?

Hi Robert,

Please raise a TAC case, mentioning MCU Serial number, Cisco Contract number, previous key (if you remember) and mentioning same (lost release key after factory default). TAC will be able to help on this.

HTH

Arun

Community Member

Re: How to get release key from Cisco?

if you have a CCO id: www.cisco.com/go/license.

You need the serial number of your device and it should be registered with a servicecontract.

Sent from Cisco Technical Support iPad App

3 REPLIES
Cisco Employee

How to get release key from Cisco?

Hi Robert,

Please raise a TAC case, mentioning MCU Serial number, Cisco Contract number, previous key (if you remember) and mentioning same (lost release key after factory default). TAC will be able to help on this.

HTH

Arun

Community Member

Re: How to get release key from Cisco?

if you have a CCO id: www.cisco.com/go/license.

You need the serial number of your device and it should be registered with a servicecontract.

Sent from Cisco Technical Support iPad App

Community Member

Re: How to get release key from Cisco?

thanks all

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