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New Member

I don't receive video & audio from cisco jabber client

When I am connected from the outside the lan, the audio and video doesn´t works. When I am connected inside the LAN video & audio works from my jabber video client.

I am using the version  4.6, the ports are enabled into the Firewall.

Any idea where is the problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: I don't receive video & audio from cisco jabber client

Guys, i think the best thing here is to follow martins advise to open a tac case as this issue (i know we all want to solve the problem) obviously requires more information and more logs. The forum is generally for simple questions and ussues that can be solved without extensive log posts and a thread is not a tac ticket.

Its better and cleaner to get dedicated support on this. Have the logs and case history stored and troubleshooted structured. Its just getting confusing like this and when several people have different opinions it can either make things worse or confuse others that have the same issue.

Hugo once the issue is resolved it would be nice if you shared the cause with us when tac has resolved it. :)

/Magnus

47 REPLIES

I don't receive video & audio from cisco jabber client

Hi Hugo!

Great that you opened a new thread for this!

Short tip, if you open a new one give some brief info about your deployment,

some might not know the old one and just picutre if you would read this yourself,

is there enough info in it to answer it.

I guess this refers also to your Starter pack incl. NAT.

How did you deploy it now, with two interfaces or with one?

If to, which interface is LAN1 the internal or the external one, does it make a difference when you switch both?

What call flows externally did you test?

Does it make a difference if you dial in or out?

Does it make a difference if the other party is also outside or in the inside?

Did you check:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_IP_Port_Usage_for_Firewall_Traversal_Deployment_Guide_X7-2.pdf

The ports might differ, what is actually configures you can find on the VCS under Maintenance > Tools > Port usage > inbound ports, you need the signaling and media ports to be able to reach the VCS as well as their answers back in.

Also check that the NAT address is configured correcly.

You need to port forward at least the following ports from the public ip to the VCS to use sip:

5061/tcp SIP-TLS

5060/tcp SIP (optional or used if no encryption is supported)

3478/udp TURN

50000-54999/udp Media

60000-61799/udp Turn Media

Please remember to rate helpful responses and identify

New Member

I don't receive video & audio from cisco jabber client

Hi Martin,

I am working with two interfaces.

The LAN1 interface is outside. The NAT address is configured correctly

Il checked the ports and is everything ok.

When I make calls from outside to inside and inside to outside it doesn't work

When I make calls from outside to outside and inside to inside it works.

I am checking the document. Do you have another idea?

Thanks for your tips.

New Member

I don't receive video & audio from cisco jabber client

I checked all the document and the ports are opened. The problem is when I make calls from inside to outside and viceversa.

Re: I don't receive video & audio from cisco jabber client

Hey Hugo,

Normally, when you deploy a VCSe with two interfaces, you must to create static IP routes on VCSe, because in IP configuration page of VCS you can only set one default gateway.

I am used to set default gateway pointing to external LAN interface, then I create a static route pointing to internal LAN default gateway in order to allow VCSe to communicate sucessfull to VCSc.

Have you done that? Is your traversal zone up?

If you are sure that your network configuration is right and your traversal zone is active, please, make a call from inside to outside and check "Network log" on both VCS's, them post the output here, so that we can check what is the problem with your environment. Checking these logs we can figure out if there is a problem related to your dial plan configuration or even a problem related to NAT/Firewall or something else.

Regards

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client

Paulo,

Thanks for your answer. The traversal zone is up and the static route was created. When I make the connection  the receiver is answering my call and the communication is established, but I don't have audio and video.

I am checking the logs and I don't see problems. I don't know where is the problem.

Re: I don't receive video & audio from cisco jabber client

Can you share Network Log of both VCS's?

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client


I don´t know what I have to do by to attach the document. Can you tell me please?

Re: I don't receive video & audio from cisco jabber client

Hugo,

Go to Network Log page on VCS and just copy the text and paste here. Please, just copy the output related to the period of time when you made a Call. We can delete this after we find the problem.

Regards

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client

2013-07-12T16:19:48-04:00 VCS tvcs: Event="Search Attempted" Service="SIP" Src-alias-type="SIP" Src-alias="hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="667241a4-eb30-11e2-a38a-0010f325da84" Tag="6672435c-eb30-11e2-97cc-0010f325da84" Detail="searchtype:INVITE" Level="1" UTCTime="2013-07-12 20:19:48,428"
2013-07-12T16:19:48-04:00 VCS tvcs: Event="Call Attempted" Service="SIP" Src-ip="186.9.76.15" Src-port="10431" Src-alias-type="SIP" Src-alias="sip:hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="667241a4-eb30-11e2-a38a-0010f325da84" Tag="6672435c-eb30-11e2-97cc-0010f325da84" Protocol="TLS" Auth="YES" Level="1" UTCTime="2013-07-12 20:19:48,428"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,430" Module="network.sip" Level="INFO":  Dst-ip="186.9.76.15"  Dst-port="10431"   Detail="Sending Response Code=100, Method=INVITE, To=sip:rgalleguillos@sipvcs.finning.cl, Call-ID=8498dc87f1531d6a@186.9.76.15"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,457" Module="network.search" Level="INFO":   Detail="Considering search rule 'LocalZoneMatch' towards target 'LocalZone' at priority '50' with alias 'rgalleguillos.movi@sipvcs.finning.cl'"
2013-07-12T16:19:48-04:00 VCS tvcs: Event="Source Aliases Rewritten" Service="SIP" Src-alias-type="SIP" Src-alias="hvivar.movi@sipvcs.finning.cl" Rewritten-src-alias-type="E164" Rewritten-src-alias="2266" Rewritten-src-alias-type="SIP" Rewritten-src-alias="hvivar@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="667241a4-eb30-11e2-a38a-0010f325da84" Tag="6672435c-eb30-11e2-97cc-0010f325da84" Level="1" UTCTime="2013-07-12 20:19:48,462"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,462" Module="network.sourcealiasrewriting" Level="INFO":   Detail="Source alias(es) rewritten from [Type: sipurl Value: hvivar.movi@sipvcs.finning.cl Origin: ?? Port: HintMCU: 0 ] to [Type: sipurl Value: hvivar@sipvcs.finning.cl Origin: REWRITTEN Port: HintMCU: 0 ]"
2013-07-12T16:19:48-04:00 VCS UTCTime="2013-07-12 20:19:48,467" Module="developer.licensemanager.service.licensepool" Level="INFO" CodeLocation="licensepool(757)" Detail="Call license limit reached"license_type="nontraversal" cluster_inuse="0" cluster_limit="0"
2013-07-12T16:19:48-04:00 VCS UTCTime="2013-07-12 20:19:48,470" Module="developer.licensemanager.service.manager" Level="INFO" CodeLocation="licensemanager(132)" Detail="License granted" call_id="66724294-eb30-11e2-8efb-0010f325da84" lic_type="nontraversal"
2013-07-12T16:19:48-04:00 VCS licensemanager: Level="INFO" Detail="License granted" call_id="66724294-eb30-11e2-8efb-0010f325da84" lic_type="nontraversal" UTCTime="2013-07-12 20:19:48,470"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,473" Module="network.sip" Level="INFO":  Dst-ip="172.21.122.117"  Dst-port="15875"   Detail="Sending Request Method=INVITE, Request-URI=sip:rgalleguillos.movi@172.21.122.117:15875;transport=tcp, Call-ID=8498dc87f1531d6a@186.9.76.15"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,518" Module="network.sip" Level="INFO":  Src-ip="172.21.122.117"  Src-port="15875"   Detail="Receive Response Code=180, Method=INVITE, To=sip:rgalleguillos@sipvcs.finning.cl, Call-ID=8498dc87f1531d6a@186.9.76.15"
2013-07-12T16:19:48-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:48,519" Module="network.sip" Level="INFO":  Dst-ip="186.9.76.15"  Dst-port="10431"   Detail="Sending Response Code=180, Method=INVITE, To=sip:rgalleguillos@sipvcs.finning.cl, Call-ID=8498dc87f1531d6a@186.9.76.15"

2013-07-12T16:19:52-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:52,941" Module="network.stun" Level="INFO": Received Src-ip="172.21.122.117" Src-port="21520" Message-Type="AllocateRequest" Transaction-Id="00:00:49:63:00:00:00:00:63:61:2f:06"
2013-07-12T16:19:52-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:52,941" Module="network.stun" Level="INFO": Sending Dst-ip="172.21.122.117" Dst-port="21520" Message-Type="AllocateErrorResponse" Transaction-Id="00:00:49:63:00:00:00:00:63:61:2f:06"
2013-07-12T16:19:53-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:53,041" Module="network.stun" Level="INFO": Received Src-ip="172.21.122.117" Src-port="21520" Message-Type="AllocateRequest" Transaction-Id="00:00:26:b1:00:01:00:00:63:61:40:d4"
2013-07-12T16:19:53-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:53,042" Module="network.stun" Level="INFO": Received Src-ip="172.21.122.117" Src-port="21520" Message-Type="AllocateRequest" Transaction-Id="00:00:26:b1:00:01:00:00:63:61:40:d4"
2013-07-12T16:19:53-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:53,045" Module="network.ldap" Level="INFO":   Detail="Authentication credential found in directory for identity: StarterPackTURNUser"
2013-07-12T16:19:53-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:53,047" Module="network.ldap" Level="INFO":   Detail="Authentication credential found in directory for identity: StarterPackTURNUser"
2013-07-12T16:19:53-04:00 VCS UTCTime="2013-07-12 20:19:53,50" Module="developer.licensemanager.service.manager" Level="INFO" CodeLocation="licensemanager(132)" Detail="License granted" call_id="69334cf8-eb30-11e2-add0-0010f325da84" lic_type="turnrelay"
2013-07-12T16:19:53-04:00 VCS licensemanager: Level="INFO" Detail="License granted" call_id="69334cf8-eb30-11e2-add0-0010f325da84" lic_type="turnrelay" UTCTime="2013-07-12 20:19:53,51"
2013-07-12T16:19:53-04:00 VCS tvcs: UTCTime="2013-07-12 20:19:53,052" Module="network.stun" Level="INFO": Sending Dst-ip="172.21.122.117" Dst-port="21520" Message-Type="AllocateResponse" Transaction-Id="00:00:26:b1:00:01:00:00:63:61:40:d4"

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

It seems to be Event Log output and not Network Log. Can you post Network Log? Please, post of both VCS's.

Regards

Paulo Souza

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Re: I don't receive video & audio from cisco jabber client

Meanwhile, tell me, are you using TURN feature?

Paulo Souza

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New Member

Re: I don't receive video & audio from cisco jabber client

12T17:04:36-04:00 tvcs: UTCTime="2013-07-12 21:04:36,052" Module="network.stun" Level="INFO": Received Src-ip="186.9.93.232" Src-port="21007" Message-Type="CreatePermissionReq" Transaction-Id="00:00:3f:d1:00:00:00:00:63:61:59:b4"
2013-07-12T17:04:36-04:00 tvcs: UTCTime="2013-07-12 21:04:36,052" Module="network.stun" Level="INFO": Received Src-ip="186.9.93.232" Src-port="21008" Message-Type="CreatePermissionReq" Transaction-Id="00:00:0a:3f:00:00:00:00:63:61:6c:5a"
2013-07-12T17:04:36-04:00 tvcs: UTCTime="2013-07-12 21:04:36,052" Module="network.stun" Level="INFO": Received Src-ip="186.9.93.232" Src-port="21006" Message-Type="CreatePermissionReq" Transaction-Id="00:00:27:14:00:00:00:00:63:61:41:71"
2013-07-12T17:04:36-04:00 tvcs: UTCTime="2013-07-12 21:04:36,052" Module="network.stun" Level="INFO": Received Src-ip="186.9.93.232" Src-port="21005" Message-Type="CreatePermissionReq" Transaction-Id="00:00:34:c5:00:00:00:00:63:61:52:a0"

New Member

I don't receive video & audio from cisco jabber client

Yes. I am using the turn.

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

See this error message:

Module="network.stun" Level="INFO": Sending Dst-ip="186.9.93.232" Dst-port="21008" Message-Type="AllocateErrorResponse" Transaction-Id="00:00:04:fe:00:00:00:00:63:61:62:9b"

There are many errors on TURN negotiation. I cannot determine the error cause with details because the log level is "INFO".

Do you really need to use TURN? If yes, please, check this guide to see if your configuration is ok:

http://www.cisco.com/en/US/docs/telepresence/endpoint/Jabber_Video/4_6/CJAB_BK_C89F6C9E_00_cisco-jabber-video-for-telepresence_chapter_0111.html#CJAB_TK_E56EE11F_00

Be aware that TURN needs additional ports to be opened, as well as additional DNS SRV configuration in some cases.

If you don't need TURN, you can simply turn it off. If you need TURN, please re-check your configuration. You can also try to register external jabber without using TURN just to prove that the problem is really related to TURN.

Regards

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client

Paulo,

I tried to disable the Turn services, but the communications between cisco jabber clients doesn't work. Really I don't need the turn services.

Regards

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

Please, make sure you have totally disabled TURN features, including the TURN / ICE configuration in TMS provisioning directory and TURN services in VCSe itself.

Afterwards, please, post here the Network Log of a call attempt again. Please, remove the previous logs you posted, just to clear the page.  =)

Regards

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client

This is the log when I am connected, but I don't receive audio & video

tvcs: Event="Search Completed" Service="SIP" Src-alias-type="SIP" Src-alias="rgalleguillos.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl" Call-serial-number="9db9b436-ed5f-11e2-b530-0010f325da84" Tag="9db9b5e4-ed5f-11e2-bcf2-0010f325da84" Detail="found:true, searchtype:INVITE" Call-routed="YES" Level="1" UTCTime="2013-07-15 15:02:52,506"
2013-07-15T11:02:52-04:00tvcs: Event="Call Connected" Service="SIP" Src-ip="172.21.121.66" Src-port="50144" Src-alias-type="SIP" Src-alias="sip:rgalleguillos.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl" Call-serial-number="9db9b436-ed5f-11e2-b530-0010f325da84" Tag="9db9b5e4-ed5f-11e2-bcf2-0010f325da84" Protocol="TLS" Call-routed="YES" Level="1" UTCTime="2013-07-15 15:02:52,506"
2013-07-15T11:02:50-04:00licensemanager: Level="INFO" Detail="License freed" call_id="9591a732-ed5f-11e2-a625-0010f325da84" lic_type="nontraversal" UTCTime="2013-07-15 15:02:50,287"
2013-07-15T11:02:50-04:00tvcs: Event="Call Disconnected" Service="SIP" Src-ip="186.11.31.143" Src-port="15748" Src-alias-type="SIP" Src-alias="sip:hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="9591a656-ed5f-11e2-a20f-0010f325da84" Tag="9591a840-ed5f-11e2-9468-0010f325da84" Protocol="TLS" Level="1" UTCTime="2013-07-15 15:02:50,280"
2013-07-15T11:02:49-04:00licensemanager: Level="INFO" Event="Alarm Raised" Id="30001" UUID="b1c6dbbc-ea87-4a06-b0ec-0f3ede7cb473" Severity="warning" Detail="Capacity warning: The number of concurrent traversal calls has approached the licensed limit" UTCTime="2013-07-15 15:02:49,890"
2013-07-15T11:02:49-04:00licensemanager: Level="INFO" Detail="License granted" call_id="9db9b51c-ed5f-11e2-b131-0010f325da84" lic_type="nontraversal" UTCTime="2013-07-15 15:02:49,881"
2013-07-15T11:02:49-04:00tvcs: Event="Source Aliases Rewritten" Service="SIP" Src-alias-type="SIP" Src-alias="rgalleguillos.movi@sipvcs.finning.cl" Rewritten-src-alias-type="E164" Rewritten-src-alias="29277852" Rewritten-src-alias-type="SIP" Rewritten-src-alias="rgalleguillos@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl" Call-serial-number="9db9b436-ed5f-11e2-b530-0010f325da84" Tag="9db9b5e4-ed5f-11e2-bcf2-0010f325da84" Level="1" UTCTime="2013-07-15 15:02:49,873"
2013-07-15T11:02:49-04:00tvcs: Event="Call Attempted" Service="SIP" Src-ip="172.21.121.66" Src-port="50144" Src-alias-type="SIP" Src-alias="sip:rgalleguillos.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl" Call-serial-number="9db9b436-ed5f-11e2-b530-0010f325da84" Tag="9db9b5e4-ed5f-11e2-bcf2-0010f325da84" Protocol="TLS" Auth="YES" Level="1" UTCTime="2013-07-15 15:02:49,843"
2013-07-15T11:02:49-04:00tvcs: Event="Search Attempted" Service="SIP" Src-alias-type="SIP" Src-alias="rgalleguillos.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl" Call-serial-number="9db9b436-ed5f-11e2-b530-0010f325da84" Tag="9db9b5e4-ed5f-11e2-bcf2-0010f325da84" Detail="searchtype:INVITE" Level="1" UTCTime="2013-07-15 15:02:49,843"
2013-07-15T11:02:39-04:00tvcs: Event="Search Completed" Service="SIP" Src-alias-type="SIP" Src-alias="hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="9591a656-ed5f-11e2-a20f-0010f325da84" Tag="9591a840-ed5f-11e2-9468-0010f325da84" Detail="found:true, searchtype:INVITE" Call-routed="YES" Level="1" UTCTime="2013-07-15 15:02:39,548"
2013-07-15T11:02:39-04:00tvcs: Event="Call Connected" Service="SIP" Src-ip="186.11.31.143" Src-port="15748" Src-alias-type="SIP" Src-alias="sip:hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="9591a656-ed5f-11e2-a20f-0010f325da84" Tag="9591a840-ed5f-11e2-9468-0010f325da84" Protocol="TLS" Call-routed="YES" Level="1" UTCTime="2013-07-15 15:02:39,548"
2013-07-15T11:02:36-04:00licensemanager: Level="INFO" Detail="License granted" call_id="9591a732-ed5f-11e2-a625-0010f325da84" lic_type="nontraversal" UTCTime="2013-07-15 15:02:36,198"
2013-07-15T11:02:36-04:00tvcs: Event="Source Aliases Rewritten" Service="SIP" Src-alias-type="SIP" Src-alias="hvivar.movi@sipvcs.finning.cl" Rewritten-src-alias-type="E164" Rewritten-src-alias="2266" Rewritten-src-alias-type="SIP" Rewritten-src-alias="hvivar@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="9591a656-ed5f-11e2-a20f-0010f325da84" Tag="9591a840-ed5f-11e2-9468-0010f325da84" Level="1" UTCTime="2013-07-15 15:02:36,190"
2013-07-15T11:02:36-04:00tvcs: Event="Call Attempted" Service="SIP" Src-ip="186.11.31.143" Src-port="15748" Src-alias-type="SIP" Src-alias="sip:hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl" Call-serial-number="9591a656-ed5f-11e2-a20f-0010f325da84" Tag="9591a840-ed5f-11e2-9468-0010f325da84" Protocol="TLS" Auth="YES" Level="1" UTCTime="2013-07-15 15:02:36,159"

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

Looking at your call attempt, I see source alias using the format username.movi@domain.com, but the dialed alias is username@domain.com. If you have configured your TMS provisioning settings in order to have the address pattern of the Jabber to be "username.movi@domain.com", you should dial "username.movi@domain.com" or you should have transforms in to properly route the call.

Also, the logs you posted don't look like Network Log, they look like Event Log. Are you sure you are taking Network Log (Status >> Log >> Network Log)?

Regards

Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

I don't receive video & audio from cisco jabber client

Paulo,

I don't use TMS and I don't know why is this message with different alias. The network log that I sent to you is correct. If you prefer can I send to you a new log, but in txt.

I would like to know where is the problem, because I still have the same error and I don't have a solution.

I appreciate your help.

Thanks

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

Do you have Jabber client registered to VCS without TMS? Are you using VCSe starter pack?

Regarding your logs, this what I see:

  1. Src-alias="hvivar.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:rgalleguillos@sipvcs.finning.cl"
  2. Src-alias-type="SIP" Src-alias="rgalleguillos.movi@sipvcs.finning.cl" Dst-alias-type="SIP" Dst-alias="sip:hvivar@sipvcs.finning.cl"

Both clients are registered with the URI "username.movi@domain.com", but you are dialling username@domain.com, so in order to have this call working, you should have the proper translations and search rules configured in VCS. That was my question, do you have a dial plan ready to route the calls even by dialling the wrong URI?

What is the version of your VCS? The Network Log page is very detailed in the newer versions, but the output you posted look like those from older versions.

Regards

Paulo Souza

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I don't receive video & audio from cisco jabber client

Paulo,

I am using VCSe starter pack.

I don't have a dial plan, can you tell me how I have to do that?

The VCSe version is X7.2.2

New Member

Re: I don't receive video & audio from cisco jabber client

This is a network log

2013-07-15T14:41:03-04:00 tvcs: UTCTime="2013-07-15 18:41:03,917" Module="network.sip" Level="INFO": Dst-ip="172.21.121.66" Dst-port="1420" Detail="Sending Response Code=200, Method=REGISTER, To=sip:rgalleguillos.movi@sipvcs.finning.cl, Call-ID=fb9fa1fb1911e7d6@172.21.121.66"
2013-07-15T14:41:03-04:00 tvcs: UTCTime="2013-07-15 18:41:03,915" Module="network.ldap" Level="INFO": Detail="Authentication credential found in directory for identity: rgalleguillos"

I don't receive video & audio from cisco jabber client

Hi!

I had mentioend that before, it can be that the Jabber Provisioning with the VCS-E-SP has some limitations.

I would recomend to try the one ip deployment I had mentioned earlier.

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Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

Have you configured your VCSe according to Cisco documentation? Please, refer to this guide:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Expressway_Starter_Pack_Deployment_Guide_X7-2.pdf

Make sure that your configuration is made following Cisco's instructions.

Regards

Paulo Souza

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New Member

I don't receive video & audio from cisco jabber client

Paulo,

The configuration is the same of the documentation.

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

I just checked your logs now, and I came to conclusion there is no dial plan problem, the call is routed properly with no problem. I realized an important point that you didn't mention, you are not using VCS Control, it seems you have only a VCSe starter pack with two interfaces, internal and external. And you have internal and external jabbers clients directly registered to VCSe, internal jabber through internal LAN and external Jabber through external LAN of VCSe.

Can you provide more information about your firewalls? Do you have firewall between internal jabber and VCSe? Do you have firewall between external jabber and VCSe? Is there any ALG/Inspection enable on the firewalls?

I could not determine the cause of your problem because your log output only shows a summary of the logs, there is no detailed information, for example, I see the SIP INVITE message, but I cannot see the content of the message in order to check if there is some firewall inspection behavior or something else. You can change the log level by accessing the menu Maintenance > Diagnostics > Advanced > Network Log configuration, set "network.sip" to trace.

Please, provide firewall information, then we can check the detailed log again to see what is the problem.

Regards

Paulo Souza

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Re: I don't receive video & audio from cisco jabber client

Please, remove all the logs you posted until now, the page is becoming polluted.

=)

Paulo Souza


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New Member

Re: I don't receive video & audio from cisco jabber client

This is the Diagram of the VCSe

Re: I don't receive video & audio from cisco jabber client

Hi Hugo,

Thanks for posting a diagram.  =)

Well, you are really using the topology I imagined. The first things you have to check:

Are the RTP ports used by Jabber opened on your firewall? Can you re-check?

Is there any inspection/ALG enable on the firewall?

Can you check those items?

Regards

Paulo Souza

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