Incoming and Outgoing Call Issue

[JustForVoice_2]

Hi,

I tried to deplu CUCM>VCS>VCS Express. but both incoming and outgoing calls are not working.

the following is search history for two calls one came from external endpoint to 1800@External_Domain.com (Error: Resource unavailable - No route for bandwidth calculation)

and another one from Cisco IP phone 1800@External_Domain.com (Error: Temporarily Not Available)

  Search (55)
        State: Completed
        Found: False
        Reason: Resource unavailable - No route for bandwidth calculation
        Type: H323 (Setup)
        CallSerial Number: fca3b1e8-e5a9-11e3-a963-0010f32f4ccc
        Tag: fca3b30a-e5a9-11e3-8335-0010f32f4ccc
        Source (1)
            Authenticated: False
            Zone (1)
                Name: DefaultZone
                Type: Default
        Destination (1)
            Alias (1)
                Type: Url
                Origin: Unknown
                Value: h323:1800
        StartTime: 2014-05-27 17:20:00
        Duration: 0
        SubSearch (1)
            Type: Transforms
            Action: Transformed
            ResultAlias (1)
                Type: H323Id
                Origin: Unknown
                Value: 1800@External_Domain_com
            SubSearch (1)
                Type: Admin Policy
                Action: Proxy
                ResultAlias (1)
                    Type: H323Id
                    Origin: Unknown
                    Value: 1800@External_Domain_com
                SubSearch (1)
                    Type: FindMe
                    Action: Proxy
                    ResultAlias (1)
                        Type: H323Id
                        Origin: Unknown
                        Value: 1800@External_Domain_com
                    SubSearch (1)
                        Type: Search Rules
                        SearchRule (1)
                            Name: IP Phones
                            Zone (1)
                                Name: VCS-Control
                                Type: TraversalServer
                                Protocol: H323
                                Found: False
                                Reason: Resource unavailable - No route for bandwidth calculation
                                StartTime: 2014-05-27 17:20:00
                                Duration: 0
                                Gatekeeper (1)
                                    Address: 172.25.9.210:52242
                                    Alias (1)
                                        Type: H323Id
                                        Origin: Unknown
                                        Value: 1800@External_Domain_com
                        SearchRule (2)
                            Name: Traversal_SR
                            Zone (1)
                                Name: VCS-Control
                                Type: TraversalServer
                                Protocol: H323
                                Found: False
                                Reason: Resource unavailable - No route for bandwidth calculation
                                StartTime: 2014-05-27 17:20:00
                                Duration: 0
                                Gatekeeper (1)
                                    Address: 172.25.9.210:52242
                                    Alias (1)
                                        Type: H323Id
                                        Origin: Unknown
                                        Value: 1800@External_Domain_com

***********************************************************************

    Search (51)
        State: Completed
        Found: False
        Reason: Temporarily Not Available
        Info: Bandwidth allocation failed
        Type: SIP (INVITE)
        CallSerial Number: c9f4f8a6-e5a9-11e3-9cdb-0010f32f4ccc
        Tag: fd686a1a-e5a9-11e3-9452-0010f32f4b8c
        Source (1)
            Authenticated: False
            Aliases (1)
                Alias (1)
                    Type: Url
                    Origin: Unknown
                    Value: 1800@External_Domain_com
            Zone (1)
                Name: VCS-Control
                Type: TraversalServer
            Path (1)
                Hop (1)
                    Address: VCS-Control IP:5060
                Hop (2)
                    Address: CUCM IP:5060
        Destination (1)
            Alias (1)
                Type: Url
                Origin: Unknown
                Value: sip:61062032@Exteranl_IP_address
        StartTime: 2014-05-27 17:18:35
        Duration: 0.02
        SubSearch (1)
            Type: Transforms
            Action: Not Transformed
            ResultAlias (1)
                Type: Url
                Origin: Unknown
                Value: 61062032@Exteranl_IP_address
            SubSearch (1)
                Type: Admin Policy
                Action: Proxy
                ResultAlias (1)
                    Type: Url
                    Origin: Unknown
                    Value: 61062032@Exteranl_IP_address
                SubSearch (1)
                    Type: FindMe
                    Action: Proxy
                    ResultAlias (1)
                        Type: Url
                        Origin: Unknown
                        Value: 61062032@Exteranl_IP_address
                    SubSearch (1)
                        Type: Search Rules
                        CallsToUnknownIPAddresses (3)
                            Mode: Direct
                            Zone (1)
                                Name: DefaultZone
                                Type: Default
                                Protocol: SIP
                                Found: False
                                Reason: Temporarily Not Available
                                StartTime: 2014-05-27 17:18:35
                                Duration: 0.01
                                Gatekeeper (1)
                                    Alias (1)
                                        Type: Url
                                        Origin: Unknown
                                        Value: 61062032@Exteranl_IP_address

Could you please help:

[JustForVoice_2]

I used x-lite software it registers with VCS and I make a call from VCS to CUCM and from CUCM to VCS. it should be OK. I faced some problems in this software so that I have created another discussion to see if someone can recommend another software.

[George Thomas]

Ok, what do you have for search rules of the VCSE? What are you dialing from the outside to get to CUCM?

[JustForVoice_2]

Form Outside I'm dialing 1800@MyRealIP_Address.

I am making the call from H.323 Endpoint. when I checked call history I found the incoming call number is 1800 only so I have created a transform to change 1800 to 1800@domain.com

Transform:

18(..)  Replace by 18\1@domin.com

then a search rule with (.*)@domain.com leave and forward it to traversal zone. (VCS)

by the way the URI directory on CUCM is 1800@doamin.com

[JustForVoice_2]

I was thinking about your post (+5) (It looks like the neighbor zones to CUCM doesnt exist) it could be firewall issue between VCS-Express and CUCM. In the other hand if it is firewall why I can reach VCS-Express from CUCM (by making call from CUCM to VCS-Express)?

[George Thomas]

VCS Express ideally shouldnt integrate with CUCM, only VCS Control should. Have you created search rules/zones on VCS Express to route to CUCM?