IP-VCR RTC battery check

[hashimoto.kotaro]

Hi all,

Our IP-VCR outputs errors below.

462719     17:16:52.732      HEALTH_MONITOR     Error     Real-time clock battery test has failed
462720     17:17:52.779      HEALTH_MONITOR     Error     RTC battery needs replacing (0x10)

What should I do for this error?

Should I open the chassis and replace the battery?

Best Regards,

Kotaro

[Lawrence James · Accepted solution]

If you have a valid support contract then RMA the device if not then either see if you can get a paid repair service through Cisco. If those two options are not possible then if you are knowledgable enough you can open it.

The IPVCR is End of Life and it is not possible to buy new service contracts but you have until Feb 2017 to renew an exsisting service contract.