Issue with TMS Prosioning Extension Mode and Call

[Vianyfel Cordaro]

Hello,

When I change to the tms prosioning extensionmode , do not work sip to sip calls oand calls from the internet to my internal network.

  I know that because when i change back to the agent tms legacy mode,the calls work perfectly, why?

I tried configuring zones in check credentials and treated as authenticated but the problem continue.

What I can do?

[ahmashar]

Hello

I guess you are talking about Jabber/Movi clients cannot call to internet and SIP <> SIP calls does not work when you switch to TMSPE.

have you configured provisioning template on TMSPE for Jabber?

did you review the settings in provisioning template and are they correct?

have you checked jabber/Movi clients are getting the provisioning info?

are there the logs shows regarding this failure?

have you run the TMS diagnostics tool after switching?

are you sure the templates are getting pushed to VCS?

need much more data to assist you.

regards, Ahmad

[Vianyfel Cordaro]

No, the problem is as follows:

  I have an Internet connected EX90 registered in VCS-E, and another EX90 registered at the internal network  with VCS-C when i enable mode TMS Provioning Extension, ex90 from the internet can not make  calls but it receives from the internal network via h323.

  Now, when I place both within the internal network by registering on the VCS-C, I can make calls from both EX90 via H323 but not SIP-SIP

When I change the mode TMS Agent everything works OK.

[ahmashar]

sounds like you haven't implemented all the setting parameters in provisioning template for EX90 on TMSPE.

have you defined any bandwidth restriction on your provisioning settings?

can you post your provisioning template setting here?

[Vianyfel Cordaro]

The ex90 is registered perfectly well, I can place calls  h323 to h323 but no sip-sip, only do so if I go back to TMS Agent mode ...   When attempting to call sip alias once tells me can not connect . On the call>>history appears : Start time End time Duration Source Destination Type Protocol Status Peer Actions 2013-08-29 13:56:04 2013-08-29 13:56:04 0 seconds sip:Vianyfel_Cordaro@protokolgroup.com sip:anthony_accardi@protokolgroup.com Non-traversal SIP <-> 403 Forbidden This system View Name	Value
H323 Profile Authentication LoginName	{first_name}_{last_name}
H323 Profile Authentication Mode	On
H323 Profile CallSetup Mode	Gatekeeper
H323 Profile Gatekeeper Address	192.168.0.xx
H323 Profile H323Alias E164	{office_phone}
H323 Profile H323Alias ID	{office_phone}@protokolgroup.com
Network Assignment	DHCP
Provisioning ExternalManager Address	clustername.protokolgroup.com
Provisioning ExternalManager Domain	protokolgroup.com
Provisioning Mode	Auto
Public SIP Server Address	xxx.xx.xx.xx
SIP Profile Authentication LoginName	{first_name}_{last_name}
SIP Profile DefaultTransport	Auto
SIP Server Address	192.168.0.xxx
Time TimeFormat	12H
Time Zone	GMT-04:30 (Caracas)