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MCU 4501 problem ! Please help!

Hello dear friends , my name is Svetoslav and i want to ask you the following question :

I reseted the MCU because i didn't had the admin name and password. Now there is a banner : "PRODUCT NOT ACTIVATED Activation key required"

My question is - what should i do now,can that be a problem to create a conference, because i try to make a conference in the menu ->Settings->SIP there is an inscription - > Registred, but when i set Numeric ID to 1 for example and try to  create a conference on registration there is  Registration Failed... SIP registar ID Unable to register...

I'm new at this and please do not laugh a lot Can the PRODUCT NOT ACTIVATED banner be the problem ? Thanks !

1 ACCEPTED SOLUTION

Accepted Solutions

Re: MCU 4501 problem ! Please help!

Hi,

This is hapenning because the MCU lost its license key. When reseting the password, you should backup your license key before doing anything. See this link:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/cisco_telepresence_resetting_password_restoring_factory_settings_kb_13.shtml

To retrieve your license key, you can use Cisco license page:

1 - Go to https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
2 - Go to Get existent >> Tandberg license

3 - Insert the serial number of the MCU and retrieve the license

4 - Insert the license on MCU in the "Upgrade" page

If you are not able to use this page, please, contact Cisco GLO team by sending an email to licensing@cisco.com, so that Cisco will help you to retrieve the licenses.

I hope this help.

Paulo Souza


Please rate replies and mark question as "answered" if applicable.

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
3 REPLIES

Re: MCU 4501 problem ! Please help!

Hi,

This is hapenning because the MCU lost its license key. When reseting the password, you should backup your license key before doing anything. See this link:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/cisco_telepresence_resetting_password_restoring_factory_settings_kb_13.shtml

To retrieve your license key, you can use Cisco license page:

1 - Go to https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
2 - Go to Get existent >> Tandberg license

3 - Insert the serial number of the MCU and retrieve the license

4 - Insert the license on MCU in the "Upgrade" page

If you are not able to use this page, please, contact Cisco GLO team by sending an email to licensing@cisco.com, so that Cisco will help you to retrieve the licenses.

I hope this help.

Paulo Souza


Please rate replies and mark question as "answered" if applicable.

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

MCU 4501 problem ! Please help!

I will try and i will tell you what will happen

P.S. sorry for my bad english

MCU 4501 problem ! Please help!

The solution worked and now i can connect my SIPs to the MCU and create conference but there is still this message on my conference Registration Failed... Thanks a lot this was great help my friend!

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