Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

MCU auto disconnect about 15 minutes

hello everyone

i have a problem with the MCU

next is my top

SX20 ---- VCS Expressway -----firewall ------- VCS Control ----- MCU (VCSE and VCSC use TCP not TLS communication with each other)

and then i creat a conference room on MCU

but when the SX20 call the conference room about 15 minutes , the call will auto disconnect without any reason.

so who can help me ... i have no ideal about this problem......

2 REPLIES
New Member

MCU auto disconnect about 15 minutes

up

MCU auto disconnect about 15 minutes

There is most likely a reason and thats why it disconnects.

Please always give some more info, like the used software versions and

more details about the deployment and the call itself.

Like is only sip used or is h323 also active or even used on some of the call legs.

Disconnects are usually firewall issues, especially if sip-tcp is used.

As long as you are not in a country which prevents you from using encryption

I would strongly recommend to use sip-tls. (and also check that the mcu has the

encryption key and the endpoint also uses tls)

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify

458
Views
0
Helpful
2
Replies
CreatePlease to create content