Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

MCU Video Freeze Issue

When ever joining an adhoc multipoint video bridge using MeetMe ID the voice switched active participant gets ghost/freeze video and sometimes crackling noise from audio aswell. Is there any way to resolve the issue or any configuration recommendations/changes required in MCU, Video endpoint or Network switch side.

Note: It happens when only Cisco endpoints joins and even both Polycom and Cisco endpoint joins.

Regards,

Mahesh Kumar

7 REPLIES
VIP Green

Re: MCU Video Freeze Issue

Can you please provide more information, such as what end points you're using and what versions of the software they're running and any other important information about your environment setup that could be of assistance?

Sent from Cisco Technical Support iPad App

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

MCU Video Freeze Issue

Endpoints Details:

Cisco C60 - SW version TC5.1.6.298375

Polycom VSX 7000 & 8000 - SW version Release 9.0.6 - 02Feb2010 09:43

MCU Details:

TANDBERG Codian MSE 8510 - SW version 4.3(2.18)

Network Details:

Cisco Switches & Routers

VIP Green

Re: MCU Video Freeze Issue

I know (and have experienced) issues with the Cisco/Polycom/Bridge combinations before hence asking for your versions. The versions I was having most issues with we're TC6.1.x and TC6.2.0 on the C60. There are known bugs with these versions which can present with varying degrees of no Video or no Audio or both.

How are you making the calls? H.323 or SIP. We've had more success getting around the problem by connecting with SIP.

Sent from Cisco Technical Support iPad App

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

MCU Video Freeze Issue

We use H.323 protocol for endpoints and SIP for MOVI but the we have experienced in both protoclols. Its not only because of adding polycom device, even it happens only with Cisco environment aswell.

New Member

MCU Video Freeze Issue

We are facing ghost image and freeze issue only when we join call using MCU and not point to point.

When the call joined from Region A endpoint to Region B MCU the Region B partcipants see the ghost image of Region A and viceversa.

Can any help to fix this issue.

New Member

MCU Video Freeze Issue

I have the same problem with Lync using B2BUA.

To fix the freezes from endpoints, i have limited the bandwidth directly on the VCS system.

Can you provide and explain quickly your environment ?

New Member

MCU Video Freeze Issue

We run on cluster mode. Please find the below details

Production Environment 1 VCS, 1 MCU supervisor and 1 MCU media with 20HDports and 40SD ports.

DR Environment 1 VCS, 1 MCU supervisor and 1 MCU media with 20HDports and 40SD ports.

631
Views
0
Helpful
7
Replies
CreatePlease to create content