Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Mobile Remote Access MRA EX90 drops on Telepresence server

We are successfully using MRA with Jabber and many EX90 endpoints.  We are using CUCM 10, a separate VCS-C/E (8.2) for MRA and all is working well but we have run into a bug.  My users that have EX90s connecting to UCM via MRA can do calls just fine for point to point, however when they call our telepresence servers (4.0) the calls drop after exactly 15 mins and 7 secs every time.  This is happening on multiple users and every single time they call one of our bridges (which are controlled by Conductor / VCS) the calls get dropped at 15m 7 secs.  


Any ideas?  Feels like a setting somewhere on CUCM is causing this but can't figure out why a P2P call works fine but a TPS call does not.

Everyone's tags (2)
New Member

Well considering that voice

Well considering that voice and video is latency sensitive, I would assume qos policies somewhere haven't been configured, or improperly configured.

New Member

interesting theory - which

interesting theory - which settings should I check?

Why would that affect a TPS call and not a P2P call?

CreatePlease login to create content