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Multi-Point Video Call- Issue with Automated Message

awatson20
Level 4
Level 4

‎10-01-2013 06:36 AM - edited ‎03-18-2019 01:53 AM

During a scheduled multi-point video call using TMS and a MCU 5320, there was an issue during the call described by the user as an automated response that kept repeatedly playing a voice message stating "the call was being connected."   Any ideas what they are referring to?  I have copied some of the log data from the MCU below during this call.

9800  11:01:40.438   CONFERENCE  Info  destroy H.323 participant 789, "4460026" 

9801  11:02:40.005   CONFERENCE  Info  new H.323 participant 792 

9802  11:03:22.690   H.323  Info  H.245 connection down (80a30002) 

9803  11:03:22.703   CONFERENCE  Info  destroy H.323 participant 780, "Plt-65" 

9804  11:04:35.792   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9805  11:04:35.910   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 65" modified by "admin" / 172.31.168.249 

9806  11:04:36.021   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 65" 

9807  11:04:36.043   CONFERENCE  Info  new H.323 participant 793 

9808  11:05:40.095   CONFERENCE  Info  destroy H.323 participant 792, "4460026" 

9809  11:06:40.348   CONFERENCE  Info  new H.323 participant 794 

9810  11:09:40.435   CONFERENCE  Info  destroy H.323 participant 794, "4460026" 

9811  11:10:40.626   CONFERENCE  Info  new H.323 participant 795 

9812  11:13:40.725   CONFERENCE  Info  destroy H.323 participant 795, "4460026" 

9813  11:14:40.895   CONFERENCE  Info  new H.323 participant 796 

9814  11:17:40.984   CONFERENCE  Info  destroy H.323 participant 796, "4460026" 

9815  11:22:41.465   CONFERENCE  Info  new H.323 participant 797 

9816  11:25:41.553   CONFERENCE  Info  destroy H.323 participant 797, "4460026" 

9817  11:30:42.005   CONFERENCE  Info  new H.323 participant 798 

9818  11:33:10.604   CONFERENCE  Info  destroy H.323 participant 782, "PLT-22" 

9819  11:33:42.101   CONFERENCE  Info  destroy H.323 participant 798, "4460026" 

9820  11:33:48.878   H.323  Info  New connection accepted from 172.31.168.250 

9821  11:33:48.878   CONFERENCE  Info  new H.323 participant 799 

9822  11:33:48.915   CONFERENCE  Info  created auto attendant "Auto attendant" 

9823  11:34:09.478   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9824  11:34:09.601   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 22" modified by "admin" / 172.31.168.249 

9825  11:34:09.724   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 22" 

9826  11:34:09.744   CONFERENCE  Info  new H.323 participant 800 

9827  11:35:14.707   CONFERENCE  Info  destroyed "Auto attendant" 

9828  11:35:38.012   CONFERENCE  Info  destroy H.323 participant 786, "PLT-54_South_Conf" 

9829  11:35:45.121   H.323  Warning  Got H245 OpenLogicalChannelReject lc = 62 (802b0004) 

9830  11:35:46.323   CONFERENCE  Info  destroy H.323 participant 800, "PLT-22" 

9831  11:35:46.693   CONFERENCE  Info  destroy H.323 participant 799, "PLT-22" 

9832  11:35:52.245   H.323  Info  New connection accepted from 172.31.168.250 

9833  11:35:52.245   CONFERENCE  Info  new H.323 participant 801 

9834  11:35:52.286   CONFERENCE  Info  created auto attendant "Auto attendant" 

9835  11:36:00.685   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9836  11:36:00.789   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" modified by "admin" / 172.31.168.249 

9837  11:36:00.908   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" 

9838  11:36:00.924   CONFERENCE  Info  new H.323 participant 802 

9839  11:36:12.102   CONFERENCE  Info  destroy H.323 participant 801, "PLT-54_South_Conf" 

9840  11:36:12.114   CONFERENCE  Info  destroyed "Auto attendant"

9800  11:01:40.438   CONFERENCE  Info  destroy H.323 participant 789, "4460026" 

9801  11:02:40.005   CONFERENCE  Info  new H.323 participant 792 

9802  11:03:22.690   H.323  Info  H.245 connection down (80a30002) 

9803  11:03:22.703   CONFERENCE  Info  destroy H.323 participant 780, "Plt-65" 

9804  11:04:35.792   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9805  11:04:35.910   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 65" modified by "admin" / 172.31.168.249 

9806  11:04:36.021   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 65" 

9807  11:04:36.043   CONFERENCE  Info  new H.323 participant 793 

9808  11:05:40.095   CONFERENCE  Info  destroy H.323 participant 792, "4460026" 

9809  11:06:40.348   CONFERENCE  Info  new H.323 participant 794 

9810  11:09:40.435   CONFERENCE  Info  destroy H.323 participant 794, "4460026" 

9811  11:10:40.626   CONFERENCE  Info  new H.323 participant 795 

9812  11:13:40.725   CONFERENCE  Info  destroy H.323 participant 795, "4460026" 

9813  11:14:40.895   CONFERENCE  Info  new H.323 participant 796 

9814  11:17:40.984   CONFERENCE  Info  destroy H.323 participant 796, "4460026" 

9815  11:22:41.465   CONFERENCE  Info  new H.323 participant 797 

9816  11:25:41.553   CONFERENCE  Info  destroy H.323 participant 797, "4460026" 

9817  11:30:42.005   CONFERENCE  Info  new H.323 participant 798 

9818  11:33:10.604   CONFERENCE  Info  destroy H.323 participant 782, "PLT-22" 

9819  11:33:42.101   CONFERENCE  Info  destroy H.323 participant 798, "4460026" 

9820  11:33:48.878   H.323  Info  New connection accepted from 172.31.168.250 

9821  11:33:48.878   CONFERENCE  Info  new H.323 participant 799 

9822  11:33:48.915   CONFERENCE  Info  created auto attendant "Auto attendant" 

9823  11:34:09.478   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9824  11:34:09.601   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 22" modified by "admin" / 172.31.168.249 

9825  11:34:09.724   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 22" 

9826  11:34:09.744   CONFERENCE  Info  new H.323 participant 800 

9827  11:35:14.707   CONFERENCE  Info  destroyed "Auto attendant" 

9828  11:35:38.012   CONFERENCE  Info  destroy H.323 participant 786, "PLT-54_South_Conf" 

9829  11:35:45.121   H.323  Warning  Got H245 OpenLogicalChannelReject lc = 62 (802b0004) 

9830  11:35:46.323   CONFERENCE  Info  destroy H.323 participant 800, "PLT-22" 

9831  11:35:46.693   CONFERENCE  Info  destroy H.323 participant 799, "PLT-22" 

9832  11:35:52.245   H.323  Info  New connection accepted from 172.31.168.250 

9833  11:35:52.245   CONFERENCE  Info  new H.323 participant 801 

9834  11:35:52.286   CONFERENCE  Info  created auto attendant "Auto attendant" 

9835  11:36:00.685   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9836  11:36:00.789   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" modified by "admin" / 172.31.168.249 

9837  11:36:00.908   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" 

9838  11:36:00.924   CONFERENCE  Info  new H.323 participant 802 

9839  11:36:12.102   CONFERENCE  Info  destroy H.323 participant 801, "PLT-54_South_Conf" 

9840  11:36:12.114   CONFERENCE  Info  destroyed "Auto attendant"

Labels:
0 Helpful
5 Replies 5

Paulo Souza
VIP Alumni
VIP Alumni

‎10-02-2013 09:54 AM

Hi,

Which kind of participants were connected into this conference? Any audio/video bridge?

Maybe this message is coming from another participant connected to the conference and not from MCU itself.

Regards

Paulo Souza

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0 Helpful

awatson20
Level 4
Level 4
In response to Paulo Souza

‎10-02-2013 10:49 AM

The participants were EX90 endpoints.  There was a MCU bridge used for the multi-point call.

0 Helpful

Paulo Souza
VIP Alumni
VIP Alumni
In response to awatson20

‎10-02-2013 10:56 AM

When you said "There was a MCU bridge used", are you talking about your MCU 5320 or is there another bridge connected to your conference running in your 5320 MCU?

Paulo Souza

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0 Helpful

awatson20
Level 4
Level 4
In response to Paulo Souza

‎10-02-2013 11:08 AM

Yes, I am referring to the MCU 5320.

0 Helpful

Paulo Souza
VIP Alumni
VIP Alumni
In response to awatson20

‎10-02-2013 11:19 AM

Hi,

Sure. Then this audio message really comes from MCU. You can completly disable this behavior if you want, using the "Audio Notification" parameter, under Settings >> Conference Settings.

MCU audio notifications.png

Page 128 - http://www.cisco.com/en/US/docs/telepresence/infrastructure/mcu/admin_guide/Cisco_Telepresence_MCU_5300_Series_4-4_Product_administration_guide.pdf

I hope this help.

Regards

Paulo Souza

Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
0 Helpful
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