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MX and EX series registered with CUCM 9.1 - Touch pads not pairing

 

All,

 

I currently have some EX and MX series endpoints (TC7.1.4) registered with CUCM 9.1 with EM configured on a pilot site, they have been working as expected until recently where the touch pads have been loosing connectivity with the codec.

The Codec display "touch pad not pairing" and the touch pad display the swirling circle. I have tried the Cisco recommended fix which is factory resetting the touch pad then rebboting the Coded, this didn't work.

I have also tried reboot from the device and CUCM, factory defaulting the the codec and rebuilding it.

The only change made to the endpoints recently was they we're synced with a new timesource, this is the same timscource the whole system is now synced with. CUCM and and endpoint we're both restarted after this during an outage. Everying was working as normal immediately after this.

Advice welcome, many thanks,

 

Rob

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