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New Member

MX200 G2 Won't Add to TMS

We just received our first MX200 g2 and when I tried to add the device under the systems on TMS 13.1.2 I get "Update Field failed on: EndPoint_VolumeLevle: Value cannot be null. Parameter name: String".  No clue on what is happening.  If I click on finish adding systems it won't add the endpoint.  The MX is running TC 7.1.1 and seems to be registering with our VCS fine.  Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

If you've previously added it

If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device.  I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
11 REPLIES
Cisco Employee

Hi,See page 67 of the TMS 14

Hi,

See page 67 of the TMS 14.4 release notes for Endpoint support additions as this may be what you are hitting:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/release_note/Cisco-TMS-release-notes-14-4.pdf

 

-Jonathan

New Member

You would think I can still

You would think I can still add it.  I had no problem with the new SX10. 

VIP Purple

Did you try clicking the add

Did you try clicking the add system despite errors button?

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
New Member

I only have "finish adding or

I only have "finish adding or add more systems" as an option.

VIP Purple

If you've previously added it

If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device.  I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

See above, that is basically

See above, that is basically what I did.  There was still some odd message after it was added, but the location has the device powered off so I can't view it right now.

New Member

Hi Aspirustelehealth,You

Hi

New Member

I purged the device from the

I purged the device from the database and tried to add it again.  This time it worked!  I had an error still for the volume level after adding it, but atleast now it is on TMS and in the correct locatiion folder.

New Member

I've purged all failed

I've purged all failed attempts and am still having the same problem.  I am on TMS 13.0 though. Anyone else still having seeing this issue?

VIP Purple

TMS 13.0 is probably your

TMS 13.0 is probably your issue.  That's a very old version (2011) and pre-dates the MX G2s (2014).

I'd strongly suggest you investigate upgrading your TMS version.  The current release is TMS 14.6.

Wayne
--
Please remember to rate your responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

The second gen G2 devices

The second gen G2 devices were not supported with TMS 13.x. You need to upgrade your TMS to version 14.4 to get the MX series G2 support.

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