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MX200 possible faulty camera - will I need to RMA tha entire unit?

I have a possible faulty camera on an MX200 in a very remote location. Before I kick off a TAC request, does anyone know if a faulty MX200 camera requires an RMA of the complete unit?

The reason I ask is if I have to RMA the entire until I'll probably arrange an internal swap before firing off the RMA request.

Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi,The camera can not be

Hi,

The camera can not be replaced separately, the screen part which includes the camera and built in codec would be replaced. (not the stand parts like the wheel base, floor stand, wall mount etc).

 

-Jonathan

1 REPLY
Cisco Employee

Hi,The camera can not be

Hi,

The camera can not be replaced separately, the screen part which includes the camera and built in codec would be replaced. (not the stand parts like the wheel base, floor stand, wall mount etc).

 

-Jonathan

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