After installing the new MX300 CTS system it got powered ON & touch panel was shwoing language page, later it was not downloading the software from Codec, so i restarted the codec from the switch behind the panel. After that touch panel is not turning ON, no any light glowing, no response from it and some times only one led on volume control lids.
I think you can try to factory reset your touch device. Try this procedure:
The Cisco TelePresence Touch device can be factory reset by pressing the exclamation mark, at the bottom right corner, for 10 seconds until it lights up, then press the mute button twice. The touch panel should reboot after a couple of seconds with factory settings.
If the touch panel does not work even after the factory reset, I suggest you to go ahead and open a TAC request. TAC team will probably open a RMA to replace the touch device unit.
Additionally, I think you can try to use the touch device in another MX300 endpoint, if you have another, so you can make sure that the problem is really related to the touch device and not to the codec itself.
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