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New Member

New CTS-500 not showing up in CTM


I am having trouble adding my new CTS-500 in CTM.

I have checked all of the settings and option and even compared them to my other CTS endpoints.

New CTS-500 (sw version 1.8.2 (11))

CTM (sw version (167))

CUCM (sw version

Maybe I am missing something.



Cisco Employee

Re: New CTS-500 not showing up in CTM


Did you check that the codec is configured as a controlled device on the CUCM app user profile profile for the CTS-Manager?

You should also verify that the CTS-500 has a unique email address configured on CUCM.

Finally you must do a discovery on the CTS-Manager for the new devices to show up. You can do this n the CTS-Manager GUI by going to Unified CM > Discover Rooms.


Sent from Cisco Technical Support iPad App

New Member

New CTS-500 not showing up in CTM

Hi Paul,

All of the steps that you have mentioned have been done.

I think I am going to do a reboot of the CTM since I had some issues with it syncing to Exchange awhile back.


New Member

New CTS-500 not showing up in CTM

Hi Sam - I found this post and since I worked with you I thought I would answer it for anyone else that may run into this problem.  This is a known documentation issue with CTS-500-32 and CTS Manager compatibility versions.

The link  explains that the compatibility matrix says that CTS500-32 works with CTS-Manager 1.6.5 but it actually is only supported with CTS Manager release 1.7.x and newer.  To resolve this issue, you would need to upgrade CTS-Manager to 1.7.x or newer inorder for the CTS500-32 to be added to the room discovery database in CTS-Manager.

Kind regards,


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