My name is Mubashshir Akhtar from Telepresence Support Team. As I can see that your Movi is not sending the audio, I would request you to check a couple of things :
-Check and make sure that the volume on the far end is not muted or set to 0. There have been times when the problem lies with the volume or sound muted. Also, request them to check if they are able to hear audio from other devices or most precisely to check if they are able to hear any sound on their system at all. It could be a problem with their audio output or amplifier.
-You can also check the Microphone input level on your MAC, make sure that the Microphone Input level is enough to be heard at the far end.
-Last but not the least, since you must be making a SIP call, please check and make sure that the following ports are open on your end as well as the far end :
* SIP messages - Port 5060 - UDP/TCP
* SIP messages - Port 5061 - TLS(TCP)
* H.245 - Port Range 5555-5574 - TCP
* Video - Port Range 2326-2485 - UDP
* Audio - Port Range 2326-2485 - UDP
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.