We have about (4) Tanberg EX90 devices and over the last few months the audio is no longer working, no dial tone on touchscreen user interface. We can hear users on a conference they can't hear us. I am trying to determine if this is a hardware, software or a networking issue.
Our network just migrated to VoIP on a Cisco platform. Could it be a networking issue that is causing this?
We are at software version TC5.0.1. 275220 on the EX 90 and TT126.96.36.199275 on the touchscreen, is there a known issue with those versions that could be causing this?
You could test two of the devices by setting them to direct dial and dial one's IP address from the other - this will bypass most things in the path that could be causing the issue and you'll be able to see if the devices work or if they're all faulty.
Are you EX90s registered to a VCS, or ar they now, with your network changes, registered to the Cisco call manager, and if so, have they been configured appropriately?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...