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New Member

No phonebook on Cisco E20

Hello all,

I seem to have an issue with the Phone Book coming from TMS to my Cisco E20.

Software E20: TE4.1.1

I have an account in my provisioning directory which can be used.

I'm able to register my E20 and make calls.

When I use this account on Jabber (Movi) I'm also able to search the Phonebook but not on my E20.

So Access Control settings seem ok.

If I'm not mistaking this should be possible even if my E20 is not added as a system in the system navigator right?

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Gold

No phonebook on Cisco E20

Peter,

make sure you provision the following two configurations to your E20 to get phonebooks working:

Phonebook Server Type: VCS

Phonebook Server URL: FQDN of VCS

For this to work, the E20 must be able to reach the VCS via its FQDN. You can use the same VCS as you are using to provision the E20.

Hope this helps,

Andreas

3 REPLIES
Gold

No phonebook on Cisco E20

Peter,

make sure you provision the following two configurations to your E20 to get phonebooks working:

Phonebook Server Type: VCS

Phonebook Server URL: FQDN of VCS

For this to work, the E20 must be able to reach the VCS via its FQDN. You can use the same VCS as you are using to provision the E20.

Hope this helps,

Andreas

New Member

No phonebook on Cisco E20

Thanks Andreas,

I didn't include the phonebook server type indeed...

Be aware though that there is a difference between "Phonebook Server Type" and "Configuration Phonebook Server Type".

It needs the Configuration Phonebook Server Type.

Gold

No phonebook on Cisco E20

Peter,

you are correct, for legacy provisioning you should use the 'Configuration Phonebook Server Type' and 'Configuration Phonebook Server URL' settings.

For TMS PE however, the relevant entries are 'Phonebook Server Type' and 'Phonebook Server URL' in the E20 template.

- Andreas

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