I have Movi users not be able to see/hear remote video/audio when registered through VCSE. If the user is registered directly to VCSC everything works normally, where do I start looking? What logs do I enabled. I have the latest version 7.2.2 for both VCSC/VCSE and Movi.
In addition, I suggest you to double check if the firewall ports are opened properly.
There is another thread here talking about the same matter, although the thread has not been resolved yet (the guy is going to open a TAC), I think there is important points you may want to investigate:
Definitely, I also recommend to open TAC case for this one just like Alok said because there are so many can be misconfigured from firewall ports, to VCS configuration/search rule, etc. that someone needs to look at the logs to figure it out the issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...