Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

No video with Lync VCS intigration

                   We are currently using TMS 14.3.2, VCS 8.1, lync 2013 server and client. I have the microsoft interop option key installed.

I am able to complete calls between an endpoint and a lync client. But not between lync client and an endpoint.

The lync client recieves both the video and audio but the endpoint (sx20 7.0.2) only recieves audio.

Any Ideas?

Everyone's tags (3)
1 REPLY
Cisco Employee

No video with Lync VCS intigration

The most common  cause of this issue is that the user of the Lync client must manually start the video cam to send video. If that is not the case,  would suggest collecting and review a diagnostic log taken on the VCS to confirm that the media is propperly negotiated, and where the streams are being sent to/from.

235
Views
0
Helpful
1
Replies