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Not able to push the conference from TMS to MCU

Hi Folks

We have a TMS 14.3.1 in our enviornment and MCU 8510 on 4.4(3.54) version.We are facing the problem that whenver we schedule the conference from TMS by adding the MCU blade the conference is not coming on the MCU.When we check the same from the conference control of the TMS its shows the MCU in red rather than green.Please let me know what needs to check at the TMS and MCU end as whatever the conference we make at the TMS it is not coming on the MCU.

 

Regards

Tarun

2 REPLIES

Is the MCU registered to VCS?

Is the MCU registered to VCS? Is VCS included in TMS? Under the System Settings on the MCU in TMS, there is a field for "Allow bookings",is that set to true or false?

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If the MCU is showing as red

If the MCU is showing as red on TMS, then there's likely an issue with the MCU, or TMS's connection to it.  Check the MCU is working correctly and registered with the VCS and TMS and fix any errors that are being reported.

Wayne
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