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New Member

Password Recovery on TCS 5.2

Hi,

Does someone have a password recovery procedure for the new TCS HW running version 5.2?

It arrived with an unknow password and restoring to factory defaults don`t change the password.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Password Recovery on TCS 5.2

Hello,

Did you try cisco123

Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
5 REPLIES

Password Recovery on TCS 5.2

Hello,

Did you try cisco123

Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
New Member

Password Recovery on TCS 5.2

Yes, with Administrator user.

And many other combinations too (using Cisco, Tandberg, etc with and without capitals)

Maybe someone changed from default before the delivery, becasue on the Quick start Guide say that the password will be prompted on the serial interface on first install.

tks

Cisco Employee

Re: Password Recovery on TCS 5.2

The password is the serial number of the tcs.

Sent from Cisco Technical Support iPhone App

New Member

Re: Password Recovery on TCS 5.2

Sorry, s/n neither.

I opened a SR on Cisco TAC to sent us a procedure and file for password recovery.

New Member

Re: Password Recovery on TCS 5.2

Procedure Sent, problem solved. Cisco generates a file to use in a usb stick that allow a command to reset the password.

Thanks for the answers.

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