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New Member

Peering of In Touch and Quickset C20

Hi all,

I'm a bit disappointed by the In Touch, I configured a LAN port properly like every other and connected it to the same VLAN like the C20, after some IP / ARP issues which are now fixed, the touch starts and it shows "connecting..." but nothing happens, I checked the configuration on the C20 but I coouldn't find anything that says Touch Interface connection or something

Ping is also not allowed what I saw already and there is no real chance to configure it.

I reseted the Touch to factory defaults and the codec has te FW TC5.1.0.280662.

Thanks for all replies in advance.

Cheers

Martin

  • TelePresence
Everyone's tags (3)
13 REPLIES
Silver

Peering of In Touch and Quickset C20

Hi Martin,

When you are connecting the Touch Panel through the LAN, it communicates and pairs with the codec on the Telnet port. I am assuming as by default the telnet port is turned off on the codec, the Touch Panel might be having issues pairing with the codec. You can enable Telnet mode using the Web GUI or the following command in the API:

xconfiguration NetworkServices Telnet Mode: On

Once you do that, the Touch Panel should start pairing. If you face any other issues, please post them and will assist you to get it up and running.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
Silver

Peering of In Touch and Quickset C20

Also, if you want to see the status of the Touch Panel, you can go into the API and run xstatus systemunit. One of the outputs would be the following :

*s SystemUnit State MaxNumberOfCalls: 4

*s SystemUnit State MaxNumberOfActiveCalls: 4

*s SystemUnit State NumberOfActiveCalls: 0

*s SystemUnit State NumberOfSuspendedCalls: 0

*s SystemUnit State NumberOfInProgressCalls: 0

*s SystemUnit State Subsystem Application: Initialized

*s SystemUnit State CameraLid: Open

*s SystemUnit State CameraTilt: Off

*s SystemUnit State Cradle: Down

The Cradle shows down, it would show not connected if the Touch Panel is not connected to the codec.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
New Member

Peering of In Touch and Quickset C20

Hello Mubashshir,

thanks for the quick response but still I can't see anything and the touch shows connecting... here is my output of the xstatus systemunit *s SystemUnit State System: Initialized *s SystemUnit State MaxNumberOfCalls: 2 *s SystemUnit State MaxNumberOfActiveCalls: 1 *s SystemUnit State NumberOfActiveCalls: 0 *s SystemUnit State NumberOfSuspendedCalls: 0 *s SystemUnit State NumberOfInProgressCalls: 0 *s SystemUnit State Subsystem Application: Initialized

Silver

Peering of In Touch and Quickset C20

Hi Martin,

As I mentioned in my post, you would not get this until and unless the Touch Panel is paired. Have you tried to enable Telnet mode and then pair the Touch Panel. The Touch Panel should pair as soon as the Telnet mode is turned ON. If you're prompted for credentials, please use the administrative credentials used to access the codec as they are the same credentials. Please perform these steps and let me know how it goes.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
New Member

Peering of In Touch and Quickset C20

Hi,

yes the Telnet port was open at the codec but I found an option systemtools pairing, has this something to do with it? Honestly I'm quite new to the VC endpoints

Regards

Martin

Silver

Peering of In Touch and Quickset C20

Can you try to factory reset the Touch again and then when it comes back up, it should ask you for the IP address that you want to pair with.

Btw, how exactly are you trying to factory reset the Touch. I would recommend these steps:

The Cisco TelePresence Touch device can be factory reset by pressing the exclamation mark for 10 seconds until it lights up, then press the mute button twice. The touch panel should reboot after a couple of seconds with factory settings.

And its fine, we are all new to something at some point of time :-)

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
New Member

Hi Mubakhta,I have problem

Hi Mubakhta,

I have problem with EX60 touch panel, when I connected it to the unit the touch still hang on exclamation LED and the screen keep black without any response, I did factory reset without any results, when I typed xstatus systymunit the cardle result gives me not present, So is there any solution for that.

I brought another touch panel and worked fined with EX60 screen.

Thank you :)

Silver

Re:Peering of In Touch and Quickset C20

Hi Martin,

What is the network type dhcp or static ip.

Does it stays on the circle connecting mode?

Can you try a different port and just make sure that the ethernet link leds are blinking

Regards

Ravi kr.

Sent from Cisco Technical Support Android App

Cisco Employee

Re:Peering of In Touch and Quickset C20

Hello,

the codec and the touch should discover eachother automatically using UPnP protocol. However, the codec only sends out these UPnP packets for the first 10 minutes after boot, so for this discovery to succeed, you need to reset the codec and then power on the touch so they can discover eachother. You should then be able to select the codec on the touch to pair with. UPnP are broadcast packets to 239.255.255.250 so both codec and touch need to be on the same LAN or within the same broadcast domain.

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